Submitted:
Tuesday, October 14, 2008
Posted: Tuesday, October 14, 2008
Indianapolis,
Indiana
We were scammed by Rocket Communication Services in July and August 2008. We never authorized them to charge anything to our AT&T local land line bill; never even heard of them. We were charged $12.95 for the months of July and August for EFAX & VMAIL. I called Rocket (Enhanced Billing Service 1-888-288-3724) in August to cancel their service and get a credit for their charges. They stated my credits will be issued within 30 days. I tried calling AT&T on 10-6-08 and was put on hold for 1:29 before hanging up.
I then called on 10-10-08 and was on hold for 5 hours before hanging up. I then emailed them and received a reply that they will not take the $25.90 off my bill and shows no credit from Rocket. Rocket said on 10-13-08 the credit was issued to my ATT bill on 8-22-08, then today, 10-14-08, they said there was an error in billing and the credit was issued on 9-22-08. I'd bet the world that my bill on 10-22-08 will not see that refund.
Funny these supposed credits are supposedly issued on my billing date, then when they don't show up, they say it will be on my next bill, all the while they hope that I'll forget about it when it doesn't show up on my bill the next month. . I'm switching my land line and internet way from ATT to Comcast over this. Fed up with ATT and their "can't help you" stance. Rocket hasn't heard the last from me.
Jim
Indianapolis, Indiana