Hello Brian,
First & foremost, I would like to extend my deepest apologies for your negative experience with purchasing from us. As we move forward with branching out our business into other forms of e-commerce, we are finding, more than ever, that customer satisfaction is truly an aspect of our business which we cannot afford to ignore.
It may please you to know that we have recently revised our return policy, including an amendment to the "NO RETURNS ON TVS" Television return return policy. We are now allowing TV returns, for all future transactions, and we are willing to hear your case for this item as well, even if it is in fact a Television. If it's not a television, we're still willing to help you with your problem.
The only problem now is, I have researched your complaint and I am unable to figure out which of our 1,000s of customers you may be.
Can you provide me with any identifying information so that I may research your issue and help you? What is the specific model # of the type of product that your had purchased from us? Do you still have a record of the eBay item number? Do you have any other information you may be able to provide me with that you feel I may be able to help you with?
I know that ripoffreport.com doesn't want us to ask you to have to contact us again, and believe me, I can understand why. But the problem here is that your identifying inforamtion is vague, and I simply cannot find any information to identify your case with. I'll do all the research, all I need is some identifying information, so that I can help you.
I truly wish to prove to you that Fortuna Enterprises values your satisfaction as a past, and hopefully re-gained customer.
Sincerely,
Alicia
Customer Service Manager
FORTUNA ENTERPRISES INC
1370 WILLIAM ST
BUFFALO,NY 14206
PH: (716) 250-7410
customerservice@fortunaenterprises.com