Submitted: Tuesday, January 22, 2008
Posted: Tuesday, January 22, 2008
Hcom Ccare
Springfield
U.S.A.
Hi, my name is Matt and I'm a Lead Agent for Hotels.com Customer Care. My office is in Springfield, MO.
I realize that your issue was posted quite a bit ago, but if you have not received a resolution yet, I would suggest you contact my office at 1-800-568-1972, and reference your booking/itinerary number for your reservation. That way we can take a closer look at the booking and see if there is anything anomalous about it; whether there is or isn't, if you are able to provide faxed proof of the stay you had at another property on the same night (e.g., the hotel receipt), we may be able to see about obtaining a refund for you. Please keep in mind that this is not a guarantee, but a possibility. At the very least, we can issue you the credit down to our cost for the room (if they didn't already do that when you first contacted Hotels.com).
Submitted: Thursday, January 04, 2007
Posted: Thursday, January 04, 2007
Juliet
Birmingham
U.S.A.
If you used a credit card, call the credit card company and initiate a charge-back of the fee charged by Hotels.com.
If you used a bank debit card, you would call the bank and file a dispute on the charge.