RAMADA PLAZA RESORTS & EMERAL IMPERIAL MAJESTY CRUISE LINE fraudulent ripoff business FORT LAUDERDALE Florida

On October 30th of 2000, I received a $1600 travel voucher in the mail offering a "luxurious sun-splashed" Florida vacation including a "first rate" cruise to the Bahamas I called the 800-203-9783 number and I was told by the rep that I needed to take advantage or the deal at that moment or it would be void and she was only allowed to offer the deal one time and asked repeatedly for my credit card number.

I gave them my Chase credit card number to secure the cost of $698 for one ticket. We set the travel date for 4/27/02 and she said we could change it later if needed. We received the confirmation package a few months later which included brochures of the places we'd be staying and videotape of the cruise ship. We decided to save the trip for our 1 yr marriage anniversary.

We called in May of 2002 and changed the vacation dates to June 30th through July 8th 2002 and paid the balance with my husband's debit card. (We have the statement that shows were charged a $29 renewal fee for this) We booked our own airfare, which came to a total of $579. We would have to take two planes to get to Florida and back. We received our itinerary and directions to Continental Car Rental company about 10 days before we left for vacation. We were supposed to have a car through Alamo but were told when we called to question it that we were being upgraded and it was closer to the airport.

We arrived June 30th and took a shuttle to Continental. There we had to go through the whole booking process again. We had to pay $120.88, were expected to fill the tank, and a $200 deposit for a car that was supposed to be free. Our "reserved vehicle" was a run down Suzuki Swift (all they had left) with no power steering/brakes and bad wipers. This vehicle was in no way suitable for the type of driving they were making us do, a 4hr drive from Orlando to Fort Lauderdale.

We later learned that they put another $200 charge on the card, a “hold” until we returned the car and we'd have to fill the tank. We drove to the Welcome Center which was 26 miles away and took us almost an hour to get there.

We were given the vouchers and directions to our hotel (not the same address as printed on our itinerary packet). He collected $20 from me to guarantee we would show up to the mandatory scheduled tour the next day. (Again, something we were not told about) Without putting that money down we could not get directions to our next destination.

We drove 15 miles to the Radisson Barcelo Hotel and checked in. We were told we had "Deluxe Accommodations" for the duration of our stay from June 30th until July 2nd. We had to pay hotel tax of 11% per day, fees and a deposit of $50 per day. They told us it included nothing. (No food, no fridge-as requested since my husband is insulin dependant and no amenities)

They said in no way were they responsible for what anyone had told us the room would include. We got to the room and it was small, smelly, there were burn holes all over the comforter and there were dirty towels hanging in the bathroom. There was hair in the sink and the clothes dresser was broken. We had to keep everything packed in our suitcases.

We went to bed early.The second day we went on the tour so we could get our tickets and our money back. We drove to the Calypso Cay Resort (owned by AmeriSuites) and waited in a huge group of people for over an hour. We met our "guide" who was very nice and did not pressure us at all when we finished telling him about our trip from hell. He exposed us to more of the lies After being with him for more than 90 minutes, we wanted our tickets and to leave.

He told us we should just go along with the tour and act interested when we spoke to his boss otherwise we would not receive the vouchers for our hotel and cruise.Finally, I get up and left and my husband demanded the tickets and our money.

We checked out of our hotel on July and drove four hours to Fort Lauderdale Welcome Center. We were taken into