MXenergy preys on the American public. They use bait and switch marketing tactics which traps people into "saving" money over the public utilities. It absolutely disgusts me the way this company treats not only their customers, but their employees as well. As both a former customer and employee- I have seen the devil from all angles.
I signed up with MXenergy almost immediately after joining the company, and convinced my extended family to do the same. MX has a great gimmick to save you money as a new customer, but as soon as your 3 months of savings is over, quite often you are paying more than you were with your original utility company because MXenergy's variable rates are horrendus- as I learned after a few months of employment. After taking it upon myself to read all the terms and conditions in each of the states where MX is a licensed supplier- I genuinely felt terrible. Not only because I had convinced my family to be swindled by my own employer, but because I now knew what all of MXenergy's customers had to deal with across the country; sky high cancellation rates, fine print that should basically say "we will drain your life savings by being your energy supplier", and endless billing problems with no resolutions.
The sales representatives that this company hires are shady, often fly by night organizations that practically accost people at their own front doors; MX pays them in peanuts basically and these guys pound the pavement trying to convince unsuspecting people that they are being taken for a ride by their utility companies and that MXenergy will save them. MXenergy is worse than the public utilities. They prey on the public's economic fears.
As a former employee, I was on the "inside", and it is not pretty. They can't keep employees, and the ones who do remain longer than their "temp to hire" timeframe (few do; you are worked to the bone, expected to answer your emails at midnight and let them run your life- then they let you go right when you should be getting the offer letter that was promised), they treat everyone with zero respect, and their is a constant power struggle within the company.
MXenergy needs to be stopped. I doubt that it can be done through an investigation of their finances, because they keep their books squeaky clean. The legal team has made this scam of a company airtight and there is no way they can go down in the way they deserve, unless customers keep dropping off. Even the way they present themselves is a lie. "One of the fastest growing suppliers..... more than 500,000 customers". False. They keep acquiring tiny companies and their unsuspecting customers. The company has no organic growth, because the public is becoming keen on their sham- so the only way to get customers is to pay for a company acquisition. One of the last meetings I attended before leaving the company was to address the fact that we had ZERO organic growth and customers were dropping like flies. Just awful.
Please spread the word if you have been taken for a ride by MXenergy- I feel terrible for those who could barely afford their energy bills prior to becoming MX customers, and now may be even worse off. This company needs to go down, if only it could be done single-handedly.
Wontbefooledagain
Stamford, Connecticut
U.S.A.