Ripoff Report Verified™
Businesses You Can Trust
We all get complaints. How those complaints are taken care of is what separates good business from the rest.
Ripoff Report has recently updated our list of businesses who are members of one of our paid business membership programs (Ripoff Report Verified™ Program or Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program aka Corporate Advocacy Program or CAP for short) - earning the status of being Ripoff Report Verified™. In order to achieve the Verified status with Ripoff Report, business program members have made a written commitment to providing superior customer satisfaction regarding their products and services. They have also made a written commitment to addressing any and all customer complaints promptly, reasonably, and fairly.
Ripoff Report's Verified™ membership status benefits consumers by helping to increase satisfaction and confidence with member businesses.
WHAT DOES THIS MEAN FOR YOU THE CONSUMER?
When a company or individual joins either the Ripoff Report Verified™ Program or the Corporate Advocacy Program, they must make a commitment to us - in writing - to 'doing whatever it takes to make things right with their customers.' What does that mean? It means in part that members of our business programs are authorized to advertise as Ripoff Report Verified™ business because they will review and respond to ALL customer complaints promptly (usually within 72 hours or less). It means that every complaint will be taken seriously and will be reviewed and handled by someone with authority to fix the problem. This means that every customer will be treated fairly and with respect. It means if a customer did not receive what they were promised or what they expected, the company will work with that customer to fix the issue. Why? ... Because every business will get complaints, we all make mistakes, and misunderstandings happen.
It means each member has promised to dedicate themselves to addressing consumer concerns with compassion, fairness and customer satisfaction in mind.
TO ERR ON THE SIDE OF THE CUSTOMER
When a company is a member of our Corporate Advocacy Program or our Ripoff Report Verified™ Program, it means that Ripoff Report will help work as a liaison between the customer and the business. If a customer requests a refund and if there is any reasonable basis for that request, we expect the business will err on the side of customer service and will provide a prompt refund. Of course, some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case, but Ripoff Report will always strive to help customer obtain a refund whenever possible or, they will do whatever is fair to make it right, even if it means doing something more than just a refund. Going beyond the call of good customer service is a must. It's good business practice.
"Making things right" can mean lots of different things to different people, but our point is this—by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
As managers of the Ripoff Report Verified™ Program and the Corporate Advocacy Program we are committed to follow up with our members from time to time. The Customer Satisfaction Team understands that despite their best efforts, some companies may not find a resolution for every client complaint. However, we are always looking for the commitment, effort and willingness to satisfy clients that are reasonable in their request. Going beyond the call of good customer service is an important part of the Corporate Advocacy Program and the Ripoff Report Verified™ Program, and that's what we expect from our members!
WE ALL GET COMPLAINTS. HOW THOSE COMPLAINTS ARE TAKEN CARE OF IS WHAT SEPARATES GOOD BUSINESSES FROM THE REST
Read about the Ripoff Report Verified™ Program. A Program for businesses that have not received complaints on the Ripoff Report website and are committed to keeping it that way by making the written commitment to customers that is required to earn the status of being Ripoff Report Verified™.
Read about the Corporate Advocacy Program. A Program for businesses that have received complaints on the Ripoff Report website but have vowed to take care of past complaints, have made changes to their business practices and have made the written commitment to customers that is required to earn the status of being Ripoff Report Verified™.
Search our Ripoff Report Verified™ Business Directory.
HAS ONE OF OUR PROGRAM BUSINESS MEMBERS NOT TAKEN CARE OF YOU?
If you feel that the member business is not "Making things right" with you and your voice has not been heard, then please take the following steps:
- Have a fair resolution in mind and be willing to work with the business on a resolution.
- Contact the company's customer service department via e-mail about your problem. It's good to be as specific as possible with the details about your situation.
- Copy Ripoff Report (EDitor@ripoffreport.com) on all of your correspondence with the company in your efforts to resolve your problem, including information on any resolution that you came to.