First American Home Warranty will put on a big show (over the phone) about how wonderful they are. Don't be taken in by them! They lie!
I haven't even gotten my information for the home warranty and they have already charged me $40.00. I've waited 3 weeks to be able to read what they offer.
I was contacted after I responded to, for a "special offer". They can't except a check, so they must take out monthly payments from your credit card. Well, I wanted to be able to read over the information first before purchasing a policy, but I couldn't without giving up my credit card number. I told the representative on the phone that I was going on vacation and would speak to him later. Well, of course the offer was good only for that day. So I gave him my credit card number as he promised the material would be waiting upon my return. 15 days later no information still. I was lied to!!!
I then told him that my escrow company has the money from the seller of the home and would pay a lump sum and then I would pay with my credit card the difference. He said that was fine. Well, I was lied to!!! They can't do that.
This is a very good way for them to make money, because you only have 30 days to cancel. Some folks that don't receive any information as promised, could forget and then their card will be charged again next month, but it is already too long after your 30 days, to receive a refund.
I called to find out where my information was and the guy that spoke to me, kept lying that I was never charged! I have the credit card statement, buddy!
I called back to speak with another rep when this guy just frustrated me. The next guy was able to find where I was charged. Give him a medal!!!
I have an unique situation, where my escrow company has the money and will pay a lump sum and then I will pay the remainder by my card. This was all soooo acceptable according to the original rep I spoke to. Now, I find out that they can not do business like that! So.... I was lied to!!!!
I want nothing to do with any of the home warranty companies. They all seem to lie and or deny claims according to the web sites that expose them. I will never be able to get the money from the escrow company directly to me, so another scam.... I loose that amount as well.
I will just deposit, the equivalent payment amount each month in a bank account to be saved for future repairs. I don't want a company like this to have a dime of my money and then cost more money from the contractor and a lot of headaches.
I'll buy my own services and at least this way I have someone in front of me should I need to Ring His Neck!!!!
Christy
lewisville, Texas
U.S.A.