Drive Financial Services, Santander Consumer USA Inc. Inventing late fees,,,Demanding payments before due. Refuse to send an itemized bill. Harrassing phone calls, Varying late fees everytime we talk to them Internet

Please file complaints with the Better Business Bureau, your State's Office of Consumer Protection, State of Texas Office of Consumer Protection, Your Congressman, last, but, not least, the Federal Reserve Bank System.  The Federal Reserve System regulates Santander Consumer USA, which is a global subsidiary of Banco Santander.  Good Luck.

1. The people servicing your account with Santander all worked for HSBC...even me.

So you presume my wife is a deadbeat,, with a masters in her profession and a credit over 700... listen moron employee,,, the loan didnt originate with santander but was transfered,,, and guess what all your stupid recordings dont mean anything unless they need to be reviewed,, you sound like the idiots we dealt with on the phone,,, smug, self righteous and pretty much stupid... you think any complaint is made up and your buddies you work with could not possibly be rude and as stupid as you.... im glad you have a 20 thousand dollar a year job that you are proud of....so stay there,, i put you right up there with telemarketers.

   Lets see,, they asked for late payments when we had all records that we have paid on time,, we asked for a itemized listing of what they are trying to charge us and what part of our contract we had not kept.   We asked for someone other than the rude people on the phone.... why would i make this up,,, im not bitter,, i have never complained about a company before.... in the conversation the amount varied up to three (3) times,,, and the changing amount was used as a threat in response to our inqueries as to what basis the late charges were about.... obviously you work for them and think that this company can do no wrong.... which to me is smug and self righteous.. to dismiss and say our loan wasnt prime or that we dont pay our bills on time..... which is really quite a disgusting attack on a consumer with complaint... in fact it was someone like you that we talk to............ assuming everything,, presenting nothing,,, acting like pretty much a person who has some serious social issues.... now if we happen to have been party of an error that is one thing, but the service and the attitude toward us was disgusting.

    My wife has a masters and i have a bachelors... we own our home,,, we go to church.... we pay what bills we have on time... what we dont do is cave in to bullies on the phone representing a company who by mistake we did business with.... im done with this silliness,,, you respond months after this was posted without an inquery of whether things have gotten better... so instead of you trying to resolve an issue,, you blame the customer since they should have known better than to do business with Santander anyway... believe me that we have learned and pass our newly aquired information to everyone we know.... i hope you do keep your job there because to me it seems that it is exactly where you belong.....

How can you defend such a scumbag company that is so unwilling to work with people and would rather take a persons vehicle than give them a break.  I believe every work this poster has to say, I myself have been trying to get a one month deferment due to extinuation circumstances and have been trying for 5 months now, all I can tell santander is they will get there money a month behind until they give me a deferment, they act like it will ruin them to give a person an extension to help them get caught up.

I was in awe as I read the employee/bill collector refuttal. Pretty ridiculous to read the pompus comments by someone who is probably a high school drop-out who will always earn just above min wage. He/she sums up perfectly the problem with Drive/Santander. Drive also bought my low interest loan from someone else. At the point they took over my loan my loan payments had not only always been on time, they'd always been paid 8 days in advance. As soon as these con artists took over, a $25 late fee showed up on my statement. I disputed it in writing. As I was thinking they'd fix it, the next month there was another $25 late fee. I sent them a second letter, this time certified, threatening action. The late fees stopped but they've refused to justify or remove the first $50 which are still there. Today I found out that they've been reporting my perfect payment auto loan, 30 days late every single month since they took it over. I'm sure this is an attempt to prevent me from moving the account which is exactly what I was doing.

There are consumer lawyers out there that are happy to sue companies like this one. I'm just saying because today I hired one to deal with not just Santander and one other who thinks we're all too stupid to do anything about them.

 

Wowforreal made the comment that these payment histories are not 'made up'.  I want to address that.  Here are some simple logical points that ought to make sense to anyone who bothers to think about it for even a few minutes:

Hi,

I also have a Masters in Communications and they constantly harrass me also.

Please reread what the employee posted...

We discovered that Santander is simply the servicer of our account, not owner.
This means they do not have the legal right to:

1. Put anything on your credit report
2. Repossess a vehicle to which they are not the lienholder
3. Take you to court

If Santander did "own" your account, then it would be different. However, judging from the comments from the HSBC employee (which was informative and rude), I would venture a guess that Santander does not possibly "own" the account.

One solution here is to go to the credit bureaus and "IN WRITING" dispute and request paperwork stating Santander owns the account. We had Santander removed from our credit. However, in one case, when we disputed online, the Oscar system showed Santander as valid because, I believe, where it states - Type of loan, they put a code in that seems valid - AUTO.

So, you may want to attempt to have Santander removed from your report because I doubt any of the "kind" staff will be forthcoming as to whether they own the loan or are just servicing it!

Also, BBB in Tx gives Santander an F!!!! Over 3k complaints!

Even if u make payment arrangements they still call you

I purchased my car about 2 and a half years ago and financed thru Santander/Road Loans. My experience with this company has been nothing but glorious! Sure, it is frustrating to be behind on payments and yes, the rule that does not allow them to skip a payment is upsetting. That being said, I have found Santander to be a very considerate and easy to talk to company. I have been behind on my payments many times and have not ever gone past 45 days late. This has caused a large amount of late fees to appear on my account, but I don't fault the company for that. If I was a business owner, I too would tack on late fees. It is important that consumer's realize that they can't expect a free ride when they are not on time with their debt payments. When you rent a house, the owner tacks on late fees if you are late. Why should it be different when purchasing a car?

Santander calls me daily when I am behind on my bills, but they are not anywhere near as bad as some of the other companies out there. As soon as I stop ignoring them and give Santander a call to  make payment arrangements, they help me out and I hang up my phone relieved. Do I always get the arrangement I want? Of course not, but again, this is my fault. Yes, people lose their jobs, or emergencies come up, but since when is it the auto loan industries responsiblility to bale consumers out when there is an emergency in their life? Santander has never been rude to me on the phone and I feel comfortable calling them at any time.

I give this company two thumbs up. If I had not had the option to get a subprime loan with my post bankruptcy credit, I would not have a car at all. I believe that another auto loan company would have reposessed my car by now. Thank you Santander!