Best Life Assisted Living Unfair treatment of Senior! Bad business practices..Read More!! Murrieta, California

This story is told by a granddaughter who has so rarely visited her grandmother at our facility that she apparently does not have a true understanding of her condition.  Her grandma has been with us for several months and has always been treated with the utmost care and respect.  Even though we have reported to the family on many occasions that grandma was apparently slipping into dementia, and asked them to speak to the doctor about it, they have refused to cooperate in providing proper medications for grandma.  Poor grandma has been slipping further and further into paranoia and confusion, to the point of becoming delusional on an almost daily basis.  On more and more frequent occasions, Grandma began turning off the alarm on the sliding door in her room and going outside without notifying us. We were worried about her becoming confused and leaving the grounds.  On almost a nightly basis she thought she saw people watching her in the back yard and was becoming terrified of sleeping by this door, which was where her bed was at the time.  She wanted all of the outside lights on all night and was sure someone was going to get into the house and get her.  This is the reason she was moved to another room - for her own safety and comfort.  She was never moved for money or business reasons.  This accusation is totally false.  This was an assumption on the part of the granddaughter who obviously does not understand grandma's condition or perhaps just doesn't want to deal with it.  We have lived with grandma 24 hours a day for many months and we know first hand the suffering this poor woman was going through having to sleep near this door in her bedroom.  So we moved her to a bedroom without an outside door and she now feels more safe.  Even though the family has not been paying the monthly fees for grandma in full for several months, we decided not to relocate her to another community as we thought it might be too stressful on her at her age and with her condition.  Yet this was the solution the granddaughter came up with.  In my opinion this selfish decision will be at Grandma's expense.  The granddaughter was upset about the relocation to another room and even though I tried to explain why grandma was moved, this unreasonable granddaughter who so rarely even comes to see her Grandma and therefore has no first hand knowledge of the situation or her condition has apparently decided to take out her anxiety on this website.  In my opinion, she likely has feelings of guilt, well deserved I might add.  The granddaughter demanded that grandma be moved back to her original room, and with all the explanation of the terrors that grandma was suffering from sleeping in a room with a door to the outside yard, not to mention the safety factor of Grandma going outside on her own, she would not be reasonable, deciding that instead she would move Grandma to a whole new facility.  In my opinion it is beyond reason to say that the move to another bedroom is too hard on Grandma, and yet she seems to have no concern about moving Grandma to a whole new facility.  Now Grandma will have to deal with new people and new surroundings.  A big move like this can be very confusing and overwhelming to elderly people, especially ones that suffer from dementia.  I feel that this is a selfish and immature move on the part of the granddaughter.  Our facility is beautiful and well run.  Our staff is kind, nurturing, and very attentive.  I can honestly say our residents are spoiled.  We love our residents and they are like family to us.  It's very sad when their real family doesn't take the time to understand their condition and try to do what's in their best interest.