• Report: #475481

Complaint Review: Bonaventure Senior Living

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  • Submitted: Friday, July 31, 2009
  • Last Posting: Wednesday, May 12, 2010
  • Reported By:Salem Oregon
Bonaventure Senior Living
3220 State St Salem Oregon 97301 U.S.A.

Bonaventure Senior Living They don't care about you! Salem Oregon

*UPDATE by author: Garbage? Really?


2Author 1Consumer 0Employee/Owner

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As a former fairly high-level employee at the corporate office in Salem, Oregon, I can tell you that Bonaventure Senior Living (formerly Mountain West Retirement) and its CEO (Kelly Hamilton) do not care about your loved ones, or even their own employees at all. It's all about the money and how much they can get from you.

During my time there, I literally saw them fire more than a hundred employees at both the community and corporate levels. If you're interested in moving your loved one into one of their communities, ask the Executive Director how long they've been with the company. It most cases, it'll be three months or less. Why? Because they're constantly turning over, either because good people walk out because they can't handle the senior leadership, or because they were fired.

Don't believe me? Check out how many jobs they have available at careerbuilder.com. And I hope you're not concerned about your loved one receiving quality nursing care; their nurses turn over about every two months, at every one of their 30+ locations in 5 states!!!

Steve
Salem, Oregon
U.S.A.

This report was posted on Ripoff Report on 7/31/2009 11:12:33 PM and is a permanent record located here: http://www.ripoffreport.com/adult-care-facilities/bonaventure-senior-l/bonaventure-senior-living-they-a7jc3.htm.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1

Amen!

AUTHOR: StBelz79 - (USA)

I worked as a medication aide and caregiver at High Desert Assisted Living in Bend when Bonaventure was still called Mountain West.  Mountain West was the worst employer I ever had.  The turnover rate for caregivers and medication aids was atrocious, training was virtually nonexistent, and they routinely shorted employees' paychecks sometimes taking weeks or even months to pay us what we were owed.  

All of this resulted in the residents recieving inadequate care.  I also filed a more complete report of my own, detailing my experience.  And for those who might say high turnover is natural in the senior care industry, because caregiving is a difficult, low-paying job:  The facility I worked at following my time at High Desert paid just as low, and the work was still challenging, but it maintained a low turnover rate by treating staff with respect, and focusing on the needs of the residents instead of simply looking at the bottom line.

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#2 Consumer Comment

What a bunch of garbage!!

AUTHOR: Amshaegar - (United States of America)

Ok seriously? My grandmother has lived at a Bonaventure Senior Living community for a few years now and she loves it. She gets great care and all of her needs are well cared for. And in response to the nursing care that seniors there receive, its great. The nurses and Executive Directors don't get fired or quit every three months, that has to be the most bogus comment I have ever heard. The Executive Director at my grandmother's facility has been with the company for years, and not under 3 months. And as far as good nursing care goes, my grandmother is totally well taken care of. All of her meds are distributed to her every day and us as the family never have to worry about whether or not she is taking her meds properly. All in all, it sounds like the original poster was someone who wasn't doing their job got in trouble and is now upset about it. If you really want to see what great care Bonaventure Senior Living gives and actually how much the CEO (Kelly Hamilton) and new COO (Pam Gray) really care about the the residents, I suggest you go and set up a tour for yourself and not rely on some crazy disgrunteled employee.
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#3 Update By Author

Garbage? Really?

AUTHOR: Salem - Jefferson (U.S.A.)

To the person who says their grandfather has lived at Bonaventure for years... Really? I noticed you didn't mention the name of that particular community.

Also, nobody knows who new COO Pam Gray is, except for internal employees. Regional Directors report to Pay Gray. She spends (nearly) all of her time at the corporate office. Sounds to me like this posting was written by Pay Gray herself, or perhaps by one of the multiple assistants she has had over the last couple of years.

But if you don't believe what any of the other former employees on here have to say, then do your research and call around to multiple Bonaventure communities and find out how long their Executive Directors and Nurses have been there. Some people do last with this company. But most do not. There are exceptions to every rule, however. But don't be fooled... A Bonaventure employee who has been with the company for 6 months or more is the exception, not the rule.

And if the person who posted the comment that I'm referring to actually is the granddaughter of a Bonaventure resident, then you need to do your research too. If the ED at that community has been there more than two years, then they are the exception. But make no mistake, Executive Directors and Nurses are all hired and fired by the same people at the corporate office in Salem, OR.


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