• Report: #498225

Complaint Review: National Association of Pharmaceutical Representatives

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  • Submitted: Monday, September 21, 2009
  • Last Posting: Wednesday, August 17, 2011
  • Reported By: Katherine — Winston Salem North Carolina USA
National Association of Pharmaceutical Representatives
NAPRx.com Internet Internet United States of America

National Association of Pharmaceutical Representatives NAPRx 2020 Pennsylvania Avenue NW Suite 5050 Washington D.C. 20006-1811 NAPRx sells error-ridden and poorly organized training manual for $250, then blames problems on publisher. Nasty response from employee in charge of education. Internet

*Consumer Comment: Amy F.


1Author 1Consumer 0Employee/Owner

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While searching the internet to find education for pharmaceutical reps, I came across the website for the National Assn of Pharmaceutical Representatives (NAPRx). NAPRx offers training to become a certified pharma rep in two different manners. A student can take a course thru one of 300 universities at a cost of $1600, or buy the manual and take the test solo for $230. This also provides membership to Naprx and access to their job postings, and so on. I took the cheaper route, paid $230 and got the manual. That is where the problem started. The manual is rife with errors in content, contains typos throughout, and is poorly organized. It is also contradictory in several major areas. Upon calling NAPRx, the problem was blamed on the publisher, though I'm not sure how the publisher screwed up the book's organization. I was also told ferociously by Ann Schmidt, who repeatedly stated that she wished she hadn't answered the phone when I called, that she had contacted all the colleges that are using the textbook and that none of them complained about the errors. When I stated that I was a college graduate, and that I had never had a text book this bad, she retorted that it was a "Vocational" course. I guess that means that you shouldn't expect high quality at that level of education.

I was also confused and disappointed by their promise to provide current job listings. After attaining certification, I looked at the postings. The newest posting was 30 days old (this was blamed on their interns) and they didn't link with actual jobs. They merely took you to corporate websites, which I could have done through a google search. One link actually took me to another job posting site called INDEED. Then you had to go thru the whole process of setting up an account without knowing if there was any actual job to begin with. 

Sadly, I've been disappointed by the lack of professionalism and low quality that has been exhibited by this organization both in the training manual and by one of the people with whom I've conversed. For a vocation that insists on attention to detail, professionalism and concern for the client, it is sorely lacking at NAPRx.  $250 is a lot to spend to get so little in return from NAPRx. I'm just glad I didn't spend $1600 to take it from a college.

 

This report was posted on Ripoff Report on 9/21/2009 3:12:12 PM and is a permanent record located here: http://www.ripoffreport.com/adult-career-continuing-education/national-association/national-association-of-pharma-6d224.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Amy F.

AUTHOR: Amy Freivogel - New York (United States of America)

U.S. CERTIFICATION BOARD - Certification and vocational training programs can only qualify individuals for careers in their prospective industries.   Such accredited healthcare certifications as listed above cannot guarantee employment.  Certification programs will only match candidates to meet job requirements and qualify them for interviews.  Vocational healthcare certification programs at best only employ 70% of their graduates.  Graduates from such programs must interview for all positions and possess other personal skills not taught in the educational course, such as:  communication skills, professional image, self-motivation, work ethic, etc.     If you are considering such a healthcare industry certification program understand that at best you will only qualify for interviews.  Certified applicants typically must succeed through a multiple interview process.    If you have questions you can contact the U.S. Certification review board.
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