Tigrent Learning Rich Dad Education, Wealth Intelligence Academy, Whitney Information Network Deceptive Practices Internet

We at Tigrent take very seriously the promise of quality, relevance and practicality that we make to our customers. Customer satisfaction is job 1 at Tigrent! That’s why we are dismayed to see the comments of anyone claiming to have had a negative experience with one of our courses. 

 

We are committed to correcting any shortcoming that a customer may experience.  The other side of that coin is an obligation to our employees and to thousands of satisfied customers to set the record straight when Tigrent’s performance and business is mischaracterized.

 

There are several issues that merit rebuttal.

 

1.  Tigrent is a materially transformed company.  We are excited to have launched the Tigrent brand that reflects who we are and how we can best assist our customers.  The actions of Tigrent management speak resoundingly to the company’s devotion to ensuring a successful, satisfying experience for Tigrent customers.  For example:

-          We’ve made customer service and quality assurance Job 1

-          We’ve assessed and refreshed our product lines and instructional methodology and thoroughly enhanced our training standards and practices

 

2.  Occasionally, a customer will not be entirely satisfied.  A review of any service-driven company will turn up a quotient of unhappy customers.  This is especially true when a dedicated level of commitment from customers is essential to their ultimate success.  This is resoundingly the case in the field of personal development and avocational training.  We are dedicated to what Tigrent offers the marketplace -- a valuable, high-quality product designed for those who wish to achieve financial independence.

 

3.  Tigrent delivers high-value offerings in a practical, accessible, actionable way.  The terms of how we work are explicitly detailed in the agreements customers sign. The quality of our course offerings is demonstrated and validated by our advanced trainers – many of whom started out as customers!  Our advanced trainers are doing what they teach.

 

4.  We take every complaint seriously.  Tigrent regards each and every customer as a potential ambassador of Tigrent.  If someone is dissatisfied with a course experience, we will work with that customer until we have done everything possible to restore their confidence in Tigrent or at least feel that the situation has been resolved as much to their satisfaction as possible.  All we require of such customers is a genuine, factual approach to the issue and its resolution.

 

5.  Tigrent courses are priced to provide a product that we believe exceeds that of our competition in terms of quality and value.  Our course offerings run from $495 for a three-day basic training session to between $3,000 and $60,000 for our advanced training course packages, depending on the number and combination of courses selected from our 40 available options, as well as coaching and mentoring programs.

 

You may not be able to please all the people all the time, as one great American president once said.  But, at Tigrent, we do our darndest to try.

Tigrent's rebuttal is an attempt to make them look good.  They've changed their name to get away from all the bad reports they got when they were named "Whitney Information Network", but they never changed their practice of scamming people.  So, theyre going to have just as many complaints under their new name.

Check out Robert Kiyosoki's perspective on them.  He's not happy with them either.

http://www.cbc.ca/marketplace/2010/road_to_rich_dad/main.html

I should mention that Kiyosoki is a sort of marketing partner with them right now.  It gets "fresh meat" in the door.

www.tigrent.com/richdad.html

Tigrent has an F rating with the BBB!

 A company with an F rating represents BIG PROBLEMS in terms of customer satisfaction, PERIOD!  How can any company claim customer satisfaction is their #1 priority with an F BBB rating?

Their #1 priority is getting their greedy hands on your money! Once their objective is met, they could not care less about YOU! They are masters at the art of responding to complaints with a glib self-righteous rebuttal!  

TIGRENT'S RESPONSE ABOVE IS COMPLETE FLUFF.

There is no substantive acknowledgment of the problems or commitment to resolution. Every issue is spun to give an impression of integrity, but can't point to a single tangible thing they're doing that insures any integrity whatsoever.  Let's take a look:

1)    "We've made customer service and quality assurance Job 1"  ---- what the heck does that mean?  Does that mean that any dissatisfied customer gets their money back, or some other specific steps to satisfaction?  Is customer service held accountable to customer satisfaction, or are they being given a script for shaking off unhappy customers?

"We've assessed and refreshed our product lines..."   ---- this is mostly meaningless, UNLESS you specify the criteria by which they were assessed.   And.. hopefully you've assessed them according to things like real-world customer results, and not just lack of complaints that made it to the BBB or Litigation.   How effective are these methods, what percentage of students do they work for?


2)    "A review of any service-driven company will turn up a quotient of unhappy customers"   ---- ok, and what's your quotient compared with say, Verizon?   What is this saying about how happy or unhappy your customers are?  Nothing.  More importantly, what does this say about how SUCCESSFUL your customers are?  Nothing.

"...This is especially true when a dedicated level of commitment from customers is essential to their ultimate success"  ---- so how much dedication and commitment is required to succeed?   This is never really stated, except that if you're not successful, you didn't put in enough effort.  So, Tigrent/Rich Dad/Whitney always have an excuse for not producing results for customers.


3)  "The quality of our course offerings is demonstrated and validated by our advanced trainers"  ---- this is silly.  You can't have instructors validate their own work.  My boss doesn't ask me if I did a good job, he CHECKS.   Ultimately, a study needs to be done with actual customers/students to see how a variety of them actually succeeded (and IF).


4)  "We take every complaint seriously"  ---- well, if you took every complaint seriously enough to resolve them  you wouldn't have regulators constantly after you to hold you accountable for your business practices;  you wouldn't have an F rating in the better business bureau;  you wouldn't have sites like these flooded with angry complaints.  Etc.

"...we will work with that customer until we have done everything possible to restore their confidence in Tigrent..."  --- Unfortunately, the tools at your disposal are SPIN, SPIN and SPIN, such as your statement here.  Is anything more possible?   What about being honest, about addressing concerns, about making actual hard changes and holding people accountable so that your customers can SEE you taking effective action?


5)  "...are priced to provide a product that we believe exceeds that of our competition in terms of quality and value."   ---- Well, it's great that YOU believe that, but you're not telling anyone how you actually measure the quality and value.   Again, this comes back to not being able to demonstrate how the course has provided value for its customers.   We need hard numbers to compare the competition.   Without that, it's a meaningless comparison.


6)  "You may not be able to please all the people all the time..."   ---- **** Ironically, the actual quote from Abraham Lincoln is the following:

"You can fool some of the people all of the time, and all of the people some of the time, but you cannot fool all of the people all of the time."

That's right... read that one again.

I'm not going to write an essay here.  I'd just like to share that myself and thousands of other satisfied Tigrent students are quite insulted by this report!

This will never be displayed, so why should I bother to comment?