Friend Finder in Debited the amount of 29.99 out of my checking account twice without my approval . sunnyvalle, California

I checked my bank statement and saw there was two debits of 29.99 takor en out of my checking account by nbcheck.com . Not knowing who this company was i did some further investigating and found out that it originated from a company named friendfinders.com . It took me a couple of weeks to find there customer service number when i called i kept getting a recording . When i finally got a live person i had explained to them that i never enrolled in there services and that i had been a victim  of identity theft , and did not authorize the debits of 29.99.

The supervisor I spoke with was becky she said that they would refund me one of the 29.99 debits but could not do the other because it was past 90 days . It was only two days past the 90 days when i spoke with her and I also explained to her that if there customer service number was available I would have called weeks earlier and we wouldnt be having this discussion . She then told me that because I closed my checking account that she would have to get approval to mail me a check and she would call me back . Well its three weeks later still no call back and now when i try to call they either hang up on me or they take my number and tell me someone will call me back .

I had also requested a log in report that would show me longing in to there web site from my I P address so that way she could see that i have never used there site and that it was not me that signed up and of course its not available