ifriends
Lake Worth Internet
United States of America
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ifriends Ifriends.com Rip Off and Liars!!!!!!! Lake Worth, Internet
*UPDATE Employee: Reply from Services
1Author
0Consumer
1Employee/Owner
I had signed up with this company and used for a bit but half the time, it would say someone was there to chat and when you go into chat, the girls were not anywhere to be found, but the company doesn't have a problem charging you for that. As well as after I close my account I walk step by step with them in order to make sure all my charges are finalized to I may pay my bill and they verify that there are no more outstanding charges. I pull up my account the next day to additional 224.93 charged to my card. They lied when saying "With the information you gave me all your charges have been processed" I contacted them today and they were not willing to work with me at all. Very bad service. So not only do they lie but they have listed as available that are not anywhere to be found when you click in the room. HOWEVER THEY STILL CHARGE YOU!!!!! Unfortunately the past is the past but I wish that I would have read more reports on this company's practices before doing any business with them. It is clear they scam to a lot of people
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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Sarah - Lake Worth (U.S.A.)
SUBMITTED: Wednesday, August 31, 2011
POSTED: Wednesday, August 31, 2011
We believe that Josh may have confused our services with those of another website. Our customers are only billed for premium services that they use. If a service is not available, the customer is not billed. Josh was only billed for services that he used.
Additionally, it seems that there may have been some confusion about the billing date of several charges. Josh called our customer care department to cancel his account on June 23, and the representative verified that the last charge was billed on June 21. It appears that Josh’s bank may have *posted* some charges to his account later than June 21 – unfortunately, we cannot control when the bank posts the charge to the statement. Josh’s account was cancelled, as he requested, and the last charge was billed on June 21. If Josh has any further questions, we invite him to call us directly.
