Based on the information given, we were not able to locate Hillary’s account. Hillary, please give us a call at 1-800-243-9726 and ask to speak to a supervisor. We will be happy to refund all charges that were billed to you.
Each time a new account is created, a welcome email is automatically sent to the email address used to create the account. That email contains information about the account, the membership level, and how to contact us if the new user has any questions. Monthly membership charges appear on a user’s credit/debit card statement, along with a phone number to contact us. These charges are clearly disclosed in advance when an account is created.