Firstwebsearch.com I WAS SCAMMED OUT OF $1,000 BY FIRST WEB SEARCH Las Vegas, Nevada

This letter is to explain, in detail, the events that took place between April and now, among me and the merchant, First Web Search.  I will include the details of what the merchant said and what I was expecting; in addition, what I did actually receive.

I first began speaking with First Web Search at the end of April, 2009.  I spoke with the same representative for a few days, to a week.  I was speaking to Regi Jeter about my goals for my company  We spoke about the results I was looking for.  He stated if my website was on the first page, top ten on the top search engines, such as Google, Yahoo, MSN, Ask.com, that my business would sky rocket.  We went over the keywords I would need to use and he showed me how the keyword “Loan Modification” gets 1,300 hits before 4:00PM on a daily basis and that my business would grow rapidly.  He stated that with the $1,000 package, I would be on the “first page, top 10 of the top search engines within 35-45 days, with specific keywords, like Loan Modification”.  In summary I was promised the following in return for $1,000:

1. My company’s website would be on the top of the first page, in the top ten on major search engines (such as; Google, Yahoo, MSN, Ask.com) within 35-45 days.
2. The basis of this success was to center the marketing campaign around the keyword “Loan Modification”.

On April 29, 2009, I was finally SOLD to purchase this service.  The representative, Regi assisted me during the payment for services, via First Web Search’s online check-out.  When I paused to begin reading the service agreement, he interrupted by telling me I did not need to read this because it did not pertain to me.  He continued to explain that this service agreement was for Pay-Per-Click advertisers only, which I was not setting up a Pay-Per-Click campaign, and therefore, did not pertain to me.  When it was complete, he transferred me to a lady to verify my order.  She stated that I understood the set-up fee and I stopped her right there and said Regi told me there would be no set-up fee, just the $1,000 for the package and I also verified that the bottom of the order form was for Pay-Per-Click customers only.  She said “yes” and proceeded to finish the order verification.  I was told I would receive a FedEx package in the mail within 24-48 hours and a Project Manager would call me to go over everything. 

On Thursday, April 30, 2009 I found out that I was scammed.  I did not receive a call by 11:30AM, so I took it upon myself to contact the Project Manager, (Daniel, at extension 311).  I began reviewing everything that Regi told me (above mentioned) and Daniel informed me that this is not possible.  Daniel stated the following points:

1.      I could not be on the first page of the top search engines within 35-45 days

2.      I could not use keywords I spoke with Regi about (Loan Modification)

3.      I could not come close to being on the first page

I then told Daniel, “So everything I was promised and led to believe will be done, can not be done?”  Daniel replied, “I don’t know why he told you that, that’s impossible.”  I also confirmed this with the manager, who told me he would fire the sales representative, Regi, but would not give me a refund.  The management was so rude to me on the phone after telling me I would not receive a refund, he said have a good day and hung up.  I tried to resolve the issue with them directly numerous times that day by trying to speak to someone else and I was not able to get connected to anyone.  Since First Web Search was reluctant, I filed a claim. 

In addition, days later, I received a FedEx package from First Web Search, which I denied at my front door.  I did not want to accept anything from them unless it was my money back.  Also, I did not get any service, there was nothing I received nor done for me.  I paid $1,000 because I was lied to and scammed.  The manager supposedly even fired this guy because of what he did to me.