Hi,
It is probable that your tape was printed and sent to the store in question, but just not installed. Go to the store and ask for the Front End Manager. Explain that you are not sure that the tape has been installed yet ( BE POLITE) and ask him to look for the tape. They come in white boxes with purple lettering.
Many times, the tape arrives in the store, but the Front end Mgr does not have anyone assigned to install it.
I would be willing to bet that the tape is there, but that the mgr just has not done his job.
If this is the case, please let us know.
Thanks and have a great day.
Casey