• Report: #785770

Complaint Review: Supermedia

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  • Submitted: Thursday, October 06, 2011
  • Last Posting: Friday, October 07, 2011
  • Reported By: Isaac — nokomis Florida United States of America
Supermedia
2200 West Airfield Drive P.O. Box 619810 DFW Airpo Dallas Texas 75261 United States of America

Supermedia Superpages formerly Idearc Media Fraudulant Sales Pitch Dallas, Texas

*UPDATE by author: The name was DeTore, Not Torres


2Author 0Consumer 1Employee/Owner

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I am Isaac A, the owner of Imperial Palms. When I was sold the media package over the phone I was told by the salesman Mr. Torres that it was a trial run for $400 and if I did not get 300 leads in one month I could cancel for free. for starters I got 23 leads not 300. To make matters worse though when I got a bill in the mail it said that it was 400 a month for 12 months. This 400 a month was news to me. I was sold a package at the cost of a one time $400 fee. I immedietly called Mr Torres and informed him that I wished to cancel any further online advertising as well as any recurring mailer advertising. This call was placed within one month of the start date. Mr Torres said he did not have authorization to cancel and gave me his supervisors number named Susan. I called 4-5 times a day to attempt cancellation with Susan. No answer and never a call back. I continued to recieve ad bills from supermedia. After two months I went online to investigate Supermedia for myself . Turns out there are many companies that have went through the same con experience with supermedia that I went through.

This report was posted on Ripoff Report on 10/6/2011 7:57:52 PM and is a permanent record located here: http://www.ripoffreport.com/advertising-agencies/supermedia/supermedia-superpages-formerly-05161.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

customer service

AUTHOR: Idearc - Middleton (U.S.A.)

We are never pleased when one of our clients is unhappy.  Please give me the opportunity to review your issue.  I promise someone will get back to you within 48 hours with an update.  Please provide me with the following information and e-mail back to me at: customerservice@supermedia.com

 

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#2 Update By Author

The name was DeTore, Not Torres

AUTHOR: ike777 - nokomis (United States of America)

It's been a year since that con job called me. After I went through my old e-mails to find him I discovered that I had notated his name incorrectly on my report. His full name is Andrew DeTore. I was sold on a one time payment of $400 dollar package that I could cancel if 300 leads were not generated. I got 23 leads. And a bill for $4,800. Turns out that Me DeTore failed to divulge that it was $400 a month for 12 months not just one $400 dollar payment. None of the E-mails that I have saved reflect that it was 400 for 12 months either.  I tried to cancel as I stated in my report and they refused by not answering my calls, and not complying with my cancellation requests that I left 4 times on a supervisor named Susan's voicemail. After one year now of not paying for a fraudulant con jobs slaes package the $400 that turned into $4,800 has now accrued up to $8,400.

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