Rip-off Report Investigation:Editor’s UPDATE:
Rip-off Report Investigation - ZipWeb is a credible internet marketing firm dedicated to serving their clients needs. The investigation by Ripoff Report determined that the allegations leveled against ZipWeb were simple misconceptions about ZipWeb’s services that have since been remedied. ZipWeb contacted Rip-off Report and asked us to check into this matter and check into the history of their company. Rip-off Report found the company to be reputable and sincerely committed to doing whatever it takes to make their clients "happy, satisfied customers"…
Positive Rating and Recognition has been given to
ZipWeb for its Commitment to Excellence in customer service.
Rip-off Report’s investigation of Zip Web confirms that the company is committed to providing total client satisfaction. Although the problems investigated primarily stemmed from misunderstandings in the billing area caused in part by the company’s policies, ZipWeb has pledged to always work towards finding a mutually satisfactory resolution to any complaints or concerns and has taken steps to fix those breakdowns. ZipWeb listens carefully to client concerns and sees them as an opportunity to learn from them to become more transparent as a company, while elevating the value and reputation of its products, as well as its customer service department.
A management representative conveyed to Rip-off Report that ZipWeb’s mission is to help local businesses stay competitive in today’s ever changing world of internet marketing. One essential part of this value proposition is trust in ZipWeb’s methodologies, policies and business practices. "Naturally, this means that if there is any possibility that what we do or how we do it is misconstrued in any way, we will take measures not only to correct it, but to make sure that each and every client affected is fully satisfied in its resolution."
Rip-off Report has confirmed that ZipWeb takes customer satisfaction very seriously. ZipWeb has recently put significant effort into implementing more effective communication strategies to better set expectations of not only value of service, but operational methodologies as well. To complement this initiative, ZipWeb has also re-trained its customer support team to better deal with concerns or questions of this nature. Rip-off Report was pleased to learn that the company’s past and current approach to business is focused on its pledge to total commitment towards client satisfaction.
ZipWeb recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report’s Investigation ZipWeb has made organizational changes to better communicate and set proper expectations with their clients, leading to a more transparent approach to problem resolution and a total overall commitment to customer experience.
In summary, after our investigation, which included discussions with ZipWeb Senior Management, Rip-off Report is convinced that the company has been and remains committed to quality delivery of services resulting in total customer satisfaction.
Read about ZipWeb .. see their websites and the services they have to offer.. . Read more about ZipWeb’s Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================
Big City Yellow Pages, ZipWeb, Paymentone Big City YP PaymentOne Corp My experience with this company is similar to others. Phone call promising free trial period with information and chance to cancel to follow in mail. Nothing ever received, refused to remove charge. Martinez, California
My Experience with Big City Yellow Pages is similar to others on this forum. A telemarketer calls to offer free listing trial period and information to follow. Nothing ever shows up in mail regarding this service. I called to question the subsequent charge on my phone bill and was told that it wouldn't be removed. Call center was rude and tried to tell me that it was an online directory, so I asked where the web page was to look at the service I was allegedly receiving. The operator said it wasn't on a web site. When I laughed and asked for the URL, she said I was being rude and put me on hold. Never picked back up.
I called my local phone provider AT&T and reported this to them. They said they would kick back the charge to PaymentOne. We'll see if PaymentOne (Big City) follows up with me directly or refutes my refusal to pay for a fraudulent service.
I think if enough people report this to the Phone provider who must answer to the FCC, and PUC, then Big City might find themselves with some serious repercussions for such shady business practices.
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
