• Report: #542831

Complaint Review: IDEARC

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  • Submitted: Sunday, December 20, 2009
  • Last Posting: Thursday, September 15, 2011
  • Reported By: kevincharles09 — ridgecrest California United States of America
IDEARC
2200 W. Airfield Dr. DFW Airport Texas 75261 United States of America

IDEARC Idarc - Verizon Superpages - Idearc Media Corporate Headquarters Will Not Cancel my Advertising and Just doubled my monthly bill without my authorization DFW Airport, Texas

*UPDATE by author: idearc finally out of business


2Author 0Consumer 2Employee/Owner

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I initially signed up with Verizon Yellowpages (IDEARC) for my yellow page advertising in 06...I started having problems immediatley and was always hung up on or never called back. I continuted to pay my bill for over 3 years...This month (dec 09) I get a bill for over double (55.00 to 125.00) I call them up and they hung up several times..then said I okd a new ad, which I definatley did not..then I say the ad looks the same to me..and they say..oh (click hang up)...I call back several times and am told to just pay the 125 per month or the will take me to claims, sue my business, and call police...

I am so disgusted with IDEARC...I just did several searches and now see what kind of company they are.

I took the first step and contacted the California Attorney Generals office with this information..I will contact bbb and local attorney soon.

If IDEARC IS READING THIS AND THEY REALLY WANT TO TREAT ME WITH RESPECT AND LISTEN TO ME AND CANCEL MY SERVICE AND REFUND ME PLEASE RESPOND.

BEWARE OF THIS COMPANY...PLEASE

This report was posted on Ripoff Report on 12/20/2009 8:59:07 PM and is a permanent record located here: http://www.ripoffreport.com/advertising-deceptive/idearc/idearc-idarc-verizon-superpage-2fc29.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 Employee

customer Service

AUTHOR: Idearc - Middleton (U.S.A.)

SUBMITTED: Tuesday, January 12, 2010

We are never pleased when one of our clients is unhappy.  Please give me the opportunity to review your issue.  I promise someone will get back to you within 48 hours with an update.  Please provide me with the following information and e-mail back to me at: customerservice@idearc.com

 

Your full name and title:

Business Name:

Business Telephone Number:

State in which your Business resides:

Your contact number:

Best time to call you:

E-mail address:

Brief complaint description:

 


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#2 Employee

customer Service

AUTHOR: Idearc - Middleton (U.S.A.)

SUBMITTED: Tuesday, January 12, 2010

We are never pleased when one of our clients is unhappy.  Please give me the opportunity to review your issue.  I promise someone will get back to you within 48 hours with an update.  Please provide me with the following information and e-mail back to me at: customerservice@idearc.com

 

Your full name and title:

Business Name:

Business Telephone Number:

State in which your Business resides:

Your contact number:

Best time to call you:

E-mail address:

Brief complaint description:


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#3 Update By Author

idearc finally out of business

AUTHOR: kevincharles09 - ridgecrest (United States of America)

SUBMITTED: Thursday, September 15, 2011

after a  year i got them to cancel my account ...THEY WENT OUT OF BUSINESS....IMAGINE THAT! LOL
HOPE THE NEW COMPANY DOESNT RIP OFF PEOPLE LIKE THE OLD ONE DID.....GOODLUCK
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