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  • Report: #423227

Complaint Review: TURBOTAX

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  • Submitted: Thursday, February 12, 2009
  • Last Posting: Thursday, February 12, 2009
  • Reported By: — Makanda Illinois
TURBOTAX
WWW.TURBOTAX.OM Nationwide U.S.A.

TURBOTAX SCAM I WISH I WOULD HAVE CHECKED HERE FIRST, I LOST OUT ON 1800. BECAUSE OF THEM Nationwide


1Author 0Consumer 1Employee/Owner

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I USED TURBO TAX AND WAS CHARGED 94.85 FROM SANTA BARBARA BANK FOR EFILE, IT WILL TAKE 2 WEEKS TO GET MY REFUND. I WENT TO TAXACT AND DONE TAXES BECAUSE I REFUSE TO PAY 34.95 FOR TURBO TAX TO DO MY STATE. WHEN I FILED WITH TAXACT AND GAVE SAME INFORMATION I SHOULD HAVE GO 1862.00 MORE THAN TURBO TAX, NOW I HAVE TO SEND A EMENDMENT AND THAT WILL TAKE 2 MONTHS TO GET THE REST BACK. THEY SHOULD BE TURNED INTO THE IRS. AND BETTER BUISNESS. I AM SO MAD ABOUT THIS, YEA THEY WANT TO SEND A CHECK FOR 34.95 BUT I SHOULD GET 94.85 FROM THEM. IF I DON'T I WILL BECOME THEIR WORSE NIGHTMARE. WE NEED THAT MONEY AND DON'T NEED ANYMORE SCAMMERS WITH OUR ECONOMY. WISH I WOULDA CHECKED HERE FIRST.

Cindy
Makanda, Illinois
U.S.A.

This report was posted on Ripoff Report on 2/12/2009 12:38:31 AM and is a permanent record located here: http://www.ripoffreport.com/advertising-deceptive/turbotax/turbotax-scam-i-wish-i-would-h-8bja6.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

In response to Cindy about TurboTax

AUTHOR: Bob Meighan - San Diego (U.S.A.)

SUBMITTED: Thursday, February 12, 2009

Cindy... Santa Barbara Bank & Trust does not charge anything for efiling your federal return. Federal efiling is included at no additonal charge for all TurboTax products. The $94 you mention probably represents the TurboTax Online fee(s) plus the processing fee for Santa Barbara B&T. The option to use SBBT is purely optional and if elected, allows you to pay all TurboTax fees from your IRS refund. This is all clearly disclosed in the TurboTax interview. We stand behind our calculations and if you believe there is an error, we pay all penalties and interest associated with that. My hunch, however, is that if you don't put all the information in correctly, you won't get an accurate result. It's the age old adage, garbage in-garbage out. All tax products should generate the correct result given the same information.

I hope this information helps.

Bob Meighan
VP, TurboTax
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