Dear Francis,
First of all we are very sorry if you had any problems with our service.
Since we are keen on clarifying any misunderstandings we would like to explain all about our website. UseNeXT is a provider that offers access to the usenet. It works similar to an internet provider. The usenet is a worldwide network of servers and newsgroups, which can be entered via so called newsgroup readers. UseNeXT comes with easy-to-use software for those readers.
In order to gain access to the usenet via UseNeXT you need to sign up on our website. After that you enter the free trial period which lasts for 14 days. As mentioned several times during the sign up process as well as in the TOS (which have to be accepted by the customer) you have to cancel our service during the trial period if you do not want your membership to be converted into a paid contract. You can cancel anytime via mail, email, Support inquiry or simply by using the Cancel Button in the member area.
Referring to your complaint it seems possible that you accidentally signed up twice on our website. However, we also cannot rule out technical problems with our servers. In order to find out the reason for this problem we kindly ask you to send us an email to mediarelations@binverse.com with the email address you used for signing up. We will do our best to find a satisfactory solution for you.
Best regards,
Your UseNeXT Team