Consumer Alert!! Beware of Yellow Book of King of Prussia and PA!
I’m a small painting contractor located in southeatern
Pennsylvania and I’ve had nothing but on going problems and harrasement from
Yellow Book of King of Prussia, PA just because I’ve voiced my complaints back
in August of 2008 about their poor service with their customer service
department. They will gladly send their independent sales reps to collect your
money, (they will even come to your funeral,) but when it comes to resolving an
issue regarding something as simple as a spelling error or incorrect phone
number in your phone book ad, they (in my case,) simply ignored my request to
make the changes until I signed the contract and gave them a check. I decided
because of this poor treatment, that I would discontinue my service with them.
I did not sign the contract for ongoing service with them in August of 2008 and
yet they (sales rep Wilcox,) persistantly haraased me to continue service.
Everytime I called Yellow Book they would just leave me
hanging on to a digitalized voice mail with the inability of someone to resolve
my problem. When I finally got through to a customer service rep, they told me
there was no such employee by the name of Wilcox.
To summarize my situation for the rest of you consumers,
Yellow Book of King of Prussia, PA
Representative Joan McNamara decided to continue printing my ad (with
spelling errors and misprints,) without my authorization! The company continued
to bill me, followed later with threatening letters and unidentified phone
calls from RMS collections and then went on to put a negative mark on my
personal credit report with Dunn & Bradstreet, Transunion, and other credit
agencies.
Now I’m getting letters from Yellow Books attorneys telling
me to send them a check for $2200.00 and this problem will disappear. What
about the PRINCIPLE POINT IN THIS MATTER!
After having great credit over the years as a small
business, I am getting denied small business loans from my bank and others
because YELLOW BOOK has severly affected my chances of getting new credit!
I have decided to take this to court representing myself, (I
can’t afford a lawyer,) and I will fight Yellow Book right to the end and I
hope the rest of their greedy executives will go down with the ship.
Take it from me as a hardworking fighting small business
person, stay away from YELLOW BOOK!
I would love to hear from all of you who have had similar
problems with Yellow Book.
