AMERICAN AIRLINES RIPOFF, POOR CUSTOMER SERVICE, Internet

On  April  11th 2011, after one month of search I booked two tickets for a trip to San Jose, Costa Rica for June 7th. Three days before my trip, I discovered that the itinerary was Atlanta - San Jose, California not Costa Rica.

Now, call me crazy, but I am very positive I have not made a mistake, or an error the way both the airline and the insurance company tried to convince me. My mistake was only not to pay attention when I received the confirmation with the airport code JSC instead of JSO.  But then, I didn’t have too because under this itinerary was written: “Flight to Costa Rica”.  I had absolutely no reason to suspect what was going to come. I have kept the email for the record if anybody ever cares to check.

When trying to discover how far was the airport from my already reserved hotel, and Googled the airport code to get a location on the map, to my surprise the airport was in California. At my first attempt to sort out the problem a very indifferent customer service associate told me I would have to pay $500.00 per ticket/per person to be able to change the flight, and asked me if he could help me with anything else.

I didn’t think I would have to pay anything because the mistake was theirs not mine. Regardless, the extra $1000.00 on top of what I paid seemed ridiculous. When I checked online to see for how much another airline would charge for the same ticket, a whole new ticket was $600. Of course the insurance I have purchased did not cover “errors” so one can only imagine where I went from there. Not only I did not get anybody to work a reasonable solution to my problem, but instead I was told in a rude tone that I can call as many times as I want to because everything has been recorded and the terms won’t change.

I wasted a whole day on the phone. I even drove 50 miles all the way to the airport at their recommendation to show an employee the email they send me just to be treated with even more insolence.