Northwest Airlines
northewestairlines.com
Nationwide
U.S.A.
|
|
Northwest Airlines merciless, no compassion, weak customer service desire to help Nationwide
1Author
2Consumer
0Employee/Owner
My granddaughter was visiting from Texas. Someone purchased tickets for their family to come up as they could not afford it. Baby got double ear infection, both eyes infected and a sore throat. Doctor said the baby's eardrums would burst if they flew home the following day. Wait three to four days to fly. Northwest airlines would not waive the $100 fee for changing flight date because tickets were purchased through Travelocity and not direct through the airline. Otherwise it would only cost $10 (ten) per ticket to make the change. Who cares where the tickets were purchased from? At least they flew Northwest. But never again.
Rene
east norriton, Pennsylvania
U.S.A.
Click Here to read other Ripoff Reports on Northwest Airlines
REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner
Updates & Rebuttals
#1 Consumer Comment
AUTHOR: Robert - Wallingford (U.S.A.)
SUBMITTED: Friday, December 29, 2006
POSTED: Friday, December 29, 2006
It sounds like the issue is with Travelocity and not Northwest. Northwest was willing to charge 10 per ticket. But since the tickets were bought through Travelocity they could not (there is a difference).
Is there a medical waiver of the fee through Travelocity? Do they have a doctor's report that they can submit to Travelocity to seek reimbursement? Look through the Travelocity terms and conditions and see if there is a way to be reimbursed the fee due to a medical emergency.
Good luck.
#2 Consumer Suggestion
AUTHOR: I Detest Scammers - Beltsvile (U.S.A.)
SUBMITTED: Thursday, July 03, 2008
POSTED: Thursday, July 03, 2008
I do not see how you can blame northwest for not waiving a fee...policy is policy, that is why they give you the option to get insurance or refundable tickets...yes it is more expensive, but EVERYONE has a sob story (I am not pwersonally attacking and I have little ones so I KNOW how it is with things) but everyone has issues...they can not randomly waive fees for this problem or that problem because ultimately..it is not their problem the baby was sick....that sounds soooo harsh but I think a lot of times, people expect companies to treat them with special compassion, but when you have 100001 customers with sick babies and illnesses and 'family emergencies' as a company you have to just make a rule and adhere to it.
Now Travelocity is who you are expecting to be compassionate but again, it goes back to what I just said...the policy is to buy a nonrefundable ticket and pay the $100 fee if you have to change, or pay upfront for the refundable insurance....but if you or whoever purchased the tickets could not afford the latter choice...then again..you can not blame the company...
