American Airlines
Newark New Jersey
United States of America
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American Airlines American Eagle Poor Customer Service Newark, New Jersey
*Consumer Suggestion: MY GOD! You got pretzels???
1Author
1Consumer
0Employee/Owner
On my way to a well deserved vacation in Mexico, American Airlines screwed up my reservation. They lost my bags for 48hrs and on receiving my bags, my suitcase zippers were cut and 400$ worth of my things were missing. I filed a complaint as instructed by the baggage claim manager and 3 months later my claim was denied any reimbursement. I will not tell you the huge ordeal it is filing the claim. They make the filing process so ridiculous that people do not bother doing so. Now the manager I spoke to 3 months ago no longer works there and the new manager refuses to call me back.
American Airlines does not care about it's customers and I guess stealing from them is just a job perk. I will never fly American Airlines again.
FYI ... The planes are old , uncomfortable and noisy. They never leave on time. It's a cash / cc service for anything more than pretzels. Domestic bag fees are 25$ + / bag. Need any more reasons?
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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner
Updates & Rebuttals
#1 Consumer Suggestion
AUTHOR: Karl - Clovis (U.S.A.)
SUBMITTED: Tuesday, December 14, 2010
POSTED: Tuesday, December 14, 2010
You don't know how lucky you are. Try taking AA Dallas-Honolulu. You get nothing that you don't buy except soft drinks and probably that will end as well. Worst flight I ever took. Non-existant flight attendents most of the time; really cramped seating on a 767. I took AA once then switched to Hawaiian. Meals, snacks, Hawaiian videos, more leg room etc. I gave up on American Eagle years ago. They seem to do ok in the morning but everything falls apart at DFW in the afternoon. The last flight I took was full of baggage from a cancelled flight instead of the on board passenger's. I got my bag by delivery the next day. Never again. I fly Southwest domestically and if SWA doesn't go where I'm going I get as close as possible and rent a car.
