Liat The Carribean Airline Liat Airline Forced to repurchase my tickets and still awaiting my claim to be reviewed Bridgetown, Barbados Internet

I attended a friend's wedding in St. Vincent, and so I booked a roundtrip flight on Liat from Barbados to St. Vincent. An hour and a half or so before the flight, I tried to check in and the representative informed me that I had mistakenly booked/purchased a flight for the week before rather than the flight for which I was trying to check into.

Now, I was searching for prices on different weeks just to compare, but I was confident that I chose to pay for the correct reservation. Nevertheless, in the process of purchasing the flight on the website, I provided ample contact information in the event of an emergency. Never once was I notified of the flight that I "never showed up for", not even an email.  

I wanted to contact management or a responsible party in the airport at that time, but their whole system was down, and there were no telephones available at their customer service stations. As a result, I found myself with no option but to buy another roundtrip ticket. The employees provided me with the Station Manager's contact information, as he is the person to take care of such a matter.

Since this occurrence, I have reached out to that manager and many other important entities in the company on serveral occasions and not once have they answered a call or email. The customer relations department eventually answered an email, some 2 weeks after my initial complaint. Two more weeks elasped before I wrote that department again requesting to know the status of my complaint, and I would eventually receive a response stating that the representative was out of the office and take on cases in the order in which they arrive.

We are now approaching 3 months since the incident, and I have yet to hear back from anyone. It is my belief that they are hoping that I will simply forget and let this go. This is a common practice among lazy and non-customer centered businesses. Of course I believe I am entitled to my refund of the second ticket purchased, but even if they claim I am not, there is no excuse for their lack of communication.