Myrtle Beach Direct Air Direct Air Refused to apply vouchers for tickets purchased on their website. Extended on hold 2 hours. Dropped calls. No customer service. Refuse to assist consumer. Myrtle Beach South Carolina

On Sunday, Feb. 5th, Direct Air  was contacted via phone after being on hold listening to their canned message to use their website, for an hour.  I was trying to get a flight back to Florida for my parents after the death of father's brother.

When  a human being was reached they dropped the call due to excessive demand on their circuits. I tried calling several other times at 7 p.m. and never got to speak to a person. I
So I used the website as directed. I have two vouchers that I needed to have applied to the purchase of my tickets. The website does not allow you to use them and the canned message never told me that I had to speak to a reservation person to use them. So I ended up having the whole charge put on my credit card. I called customer service and was transferred to reservations, where I spoke with Bobby ( a very rude man in the W. Va. office.) He told me that I couldn’t have the vouchers applied to my tickets for a refund. I was told to call in the morning to speak to someone in reservations at the Myrtle Beach office.

I started calling at 7:15 a.m. and never got anyone until 8:03 a.m. During this conversation I was told that I had to call back because “Shawn” the refund guy was not in and would not be in until 11 a.m. So I called at 11:20 a.m. and never got anything but their canned message about high call volume….use our website for faster service.  So I called again starting at 12:30 and got a message that hung up on me every time I called. I did this every minute until 12:45 when I actually got someone named Rhonda. I explained the whole thing to her about trying to book the tickets by phone the previous night and how the call was dropped and how I used the website and all I was asking for was to have the vouchers applied to my credit card charges. She said I could not speak to Shawn when I asked her to connect me to him. She said she would go and tell him the situation. I was on hold for about 5 minutes. Rhonda came back on the line.  She told me that Shawn would not apply the vouchers as I requested. I asked her what office she was in, she said the W. Va. Office. Asked her for Shawn’s last name she refused to tell me.  I asked her who the owner or CEO was of Direct Air, she refused to tell me. I asked her to transfer me to the Myrtle Beach office she said she couldn’t transfer me.

So now I’ve been overcharged for something I had already paid for. I have no recourse I can’t use the vouchers. Direct Air stole my money, and lost a customer.
Direct Air has no customer service.

I would NEVER recommend Direct Air to anyone regardless of the cheap air fare. You get what you pay for with this shoestring, cheap, fly by night, crappy company.

I will do everything in my power to make sure as many consumers as possible are aware of the shoddy business practices of Direct Air.

I intend to contact Kay Ellison, managing partner, to tell her exactly what I think of her bogus, rip off company.

Tracey Haggett-Sloan
Norwood, NY