Report: #206632

Complaint Review: Northwest Airlines

Submitted: Thursday, August 17, 2006
Last Posting: Tuesday, February 20, 2007
Reported By: — Palo Alto California

Northwest Airlines

NWA.com Los Angeles California 94301 U.S.A.

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Category: Airline Companies

Northwest Airlines ripoff Luggage Reimbursement Los Angeles California

1Author 2Consumer 0Employee/Owner

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I took a flight from LA to Miami about three weeks ago. NWA lost my luggage on the return flight. I field a claim, but now they say that I didn't have luggage at all! What can I do?

Richard
Palo Alto, California
U.S.A.

This report was posted on Ripoff Report on 8/17/2006 5:07:37 PM and is a permanent record located here: http://www.ripoffreport.com/airline-companies/northwest-airlines/northwest-airlines-ripoff-lugg-3268b.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:

1Author 2Consumer 0Employee/Owner

Updates & Rebuttals

#1 Consumer Suggestion

What do you mean

AUTHOR: Dave - Jacksonville (U.S.A.)

SUBMITTED: Friday, August 18, 2006

You show them the receipt for the luggage you checked in. What kind of question is that? Unless you don't have it, in which case I would ask, Where did it go?

Airlines will not take your receipt, except to make a copy of it, then they hand it back to you because you will need it to reclaim your property.

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#2 Consumer Suggestion

You should have a calim number

AUTHOR: Michael - New Port Richey (U.S.A.)

SUBMITTED: Monday, February 19, 2007

Richard,

First of all when you filed the claim, they should have given you a file reference number. That is all you need.

Second (in response to the last rebuttal) Some airlines DO keep your claim check (such as AirTran) but give you a receipt in it's place when you file the claim.

My suggestion is to call the reservations line and ask to be put in touch wiht the central baggage office.

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