• Report: #742915

Complaint Review: Priceline

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  • Submitted: Monday, June 20, 2011
  • Last Posting: Monday, June 20, 2011
  • Reported By: Genie — Ewing New Jersey United States of America
Priceline
Internet Internet United States of America

Priceline Travel Insurance Scam , Internet

*Consumer Comment: Regulation.


1Author 1Consumer 0Employee/Owner

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I am legally entitled to a refund of the ticket I purchased on American Airlines for $236 ($220 for the ticket and $16 for insurance) because of Regulation 261/2004 which states that when a flight is cancelled, passengers are entitled to a refund of the ticket as well as a return flight.  This e-ticket I purchased on Priceline was a one-way return flight from ICT to EWR on June 19.  I was unable to take this return flight because the flight from EWR to ICT on United  (June 18) was cancelled because United had a computer glitch that day.

Furthermore, I bought travel insurance for this flight.  When I contacted Priceline, they sicked me to Benefit Care, their insurance provider.  I was told that the insurance policy only includes death or sickness.  It seems to me that travel insurance is just one way for the airlines and their booking intermediaries to make money.  What is the point of Regulation 261/2004 if there is no recourse?  How many times are consumers robbed of their hard earned money when flights are cancelled?

I believe it is only fair that I get a refund. 

This report was posted on Ripoff Report on 6/20/2011 7:57:30 AM and is a permanent record located here: http://www.ripoffreport.com/airlines/priceline/priceline-travel-insurance-sc-ace73.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Regulation.

AUTHOR: Flynrider - Phoenix (USA)

What is the point of Regulation 261/2004 if there is no recourse? "

  You appear to be referring to a flight between Wichita and Newark.   What is the point of bringing up a European Union regulation in reference to a U.S. domestic flight on a U.S. airline.   Regulation 261/2004 wouldn't be remotely applicable.

  I'm not saying someone (airline/Priceline) doesn't owe you a refund.   Just pointing out that you're barking up the wrong tree by quoting European regulations.


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