Ab Energizer, Abenergizer, Genesis Intermedia, Family Products

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Subsequent to my last report regarding this product on http://www.ripoffreport.com/ .....

On Saturday Jan. 27, I went down to the address that is listed for returns of the product in the City of Bell, Calif. (5317 Lindbergh Ln. Bell, CA 90201) The main office (customer service) was closed but the warehouse was wide open so I walked right in. I found boxes and boxes stacked in the warehouse, pretty much the warehouse was full. The boxes were all marked, "Ab Energizer, Made in China" and presumably contained multiples of the unit. I met the warehouse foreman but I didn't inquire at that time about the prolonged delay in delivery or the phone or email non-response. I figured these were issues for customer service although I guess he might have had some info for me. Anyway, I planned to come back during the office hours the following week.

In the meantime, I began to make some inquiries of the consumer protection division in my Department as well as do some more research on the Internet.

Here are some of the findings.

--Our Department has not received any complaints thus far regarding these issues or company(ies).

--The former parent company of the Ab Energizer products, Genesis Intermedia, went out of business on Sept. 28, 2001, in a cloud of scandal and shareholder lawsuits and in part to the dot.com plunge. You can find more info on Genesis Intermedia by doing a search at www.Google.com. Most of the complaints pertain to the "30 Minute Money System, " another GI product.

On January 1, 2002, another company, Family Product, bought the business and is handling all customer service issues. The company can be contacted at:

Family Products
5805 Sepulveda Blvd., 5th Floor
Van Nuys, CA 91411
Ph: (818) 902-4100 (a working Customer Service Number!)
Fx: (818) 902-4167