• Report: #546221

Complaint Review: Smart Smoker

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  • Submitted: Monday, December 28, 2009
  • Posted: Monday, December 28, 2009
  • Reported By: Trudie — Palm Springs California United States of America
Smart Smoker
Internet United States of America

Smart Smoker RIPOFF, SCAM, DECEPTIVE DEBITS & BUSINESS PRACTICES, RECOURSE DIFFICULT Internet


1Author 0Consumer 0Employee/Owner

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Smart Smoker is in the UK, their "customer service" number is to a call center in VA.  I was also ripped off by these unscrupulous dirtbags & have since received a refund (credit to my account) of $74.99 of the $109.99 they debited.  They are refusing to refund the original $9.95 for the "trial offer" and charged me a $25.00 "restocking fee" although THEIR company claimed a computer glitch delayed my shipment for 30 days!
I have submitted an email to the company & also called the OR State Dept of Justice (Attorney General) & they also contacted the company.  There IS recourse but because they're in the UK it may have to be addressed there.  I googled UK trade dept & several links came up.
I gave Smart Smoker 10 business days to refund the $34.95 or I will be pursuing resolution at many different levels, including within the UK & the USA.  We need to get the word out people, these scammers need to be stopped.

Their website is:

www.getsmartsmoker.com

This report was posted on Ripoff Report on 12/28/2009 11:58:53 AM and is a permanent record located here: http://www.ripoffreport.com/alternative-health/smart-smoker/smart-smoker-ripoff-scam-de-9de7f.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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