Tree House Marketing -Jason Turley Waiting a year for refund on RETURNED products Provo Utah

I ordered a stop smoking aid from Turley Thompson in Nov of 2002. Of course it didn't work so I returned the product well within the 30 day range.

After several months of getting the run around I contacted my credit card company who could not assist me because the charge showed as international which is out of their hands.

I have contacted this company 1 time a week for the last 7 months inquiring about my refund. They always verify that I am due for a refund, but something prevents it. Change in billing systems won't allow a credit card refund..waiting for accounting to meet with the owner is another hold up.

On 9/2/03 I spoke with a rep who assured me any day now I should receive my refund. Still nothing at all!

Isn't there any type of action that consumers can take against this company??

Michelle
Loveland, Colorado
U.S.A.