WU-YISOURCE AndIW-LIVINGLEAN
5300 Ontario Mill Parkway, Unit 4
Ontario California 91764
U.S.A.
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WU-YISOURCE AndIW-LIVINGLEAN Charged me for something I did not order. Made canceling next to impossible. Not give a refund. Ontario California
*UPDATE Employee: hello,
1Author
0Consumer
2Employee/Owner
I ordered tea on line. I did not receive the booklet that was to be included. There was no return information given. When I finally reached them, the phone message was impossible to understand.
I canceled the credit card I used so they could not automatically charge anything futher. I called the number given with the living lean charge to ask what I did not receive for the $19.95 charge. I got a run around and just canceled. Again, they cannot charge more since the card was canceled. What a rip off!
Seasidemom
Seaside Park, New Jersey
U.S.A.
Click Here to read other Ripoff Reports on WU YISOURCE AndIW LIVINGLEAN
REBUTTALS & REPLIES:
1Author
0Consumer
2Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Armie Viray - (United States of America)
SUBMITTED: Friday, December 04, 2009
POSTED: Saturday, December 26, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com
Your satisfaction is our number one concern,
Thanks,
#2 Employee
AUTHOR: LindaCossitt - (United States of America)
SUBMITTED: Monday, December 07, 2009
POSTED: Monday, December 14, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com
Your satisfaction is our number one concern,
Thanks,
