#1 Consumer Comment
AUTHOR: Jennifer - Valencia (U.S.A.)
SUBMITTED: Friday, November 07, 2003
POSTED: Saturday, November 08, 2003
I also went to Six Flags Magic Mountain in Valencia California during the summer, this year. My Fiancee and I decided we would take our two nephews who have never been there. My Fiancee and I assuring them that they would have a wonderful time, since we have been there several times and never had an experience like this. To start our day off it was extremely HOT, which was obviously not Six Flags fault. Since we were already irritable, hot and packed into this park like a can of sardines we decide to go on a water ride to cool off. We go to Roaring Rapids. The line is soooo long, but we decide to go ahead and wait anyways. We started waiting in line at around 10:15 (the park opened at 10:00). We have been patiently standing in line, making conversation with the people in front and in back of us. We FINALLY get to the front of the line (we were about 3 groups of people away from getting on the ride) and the ride breaks down (it is now about 12:50) So we wait some MORE to see if they can fix it. By about 1:15 the employee tells everyone they need to leave because the ride has shut down, and if you have any questions to please address them with guest relations. By this time I was fuming. It is now almost 1:30 and we have not even rode 1 ride. So I go to guest relations and explain to them what had just happened. Not only was the guy very RUDE and acted as if I was wasting his time, he said there was nothing he could do for us. All I wanted was a fast pass to go on another ride or to go back on roaring rapids once it was fixed. By this time I was in tears so frustrated and determined to get a past pass. But I was unsuccessful. We left guest relations and tried to go on with our day, but had the worst experience EVER. It was so packed we only ended up riding 4 rides over a 12 hour period. I can not believe six flags could not just give us a fast pass, do they think they are going to loose money or something???? I just do not understand.
#2 Consumer Comment
AUTHOR: Richard - Palmdale (U.S.A.)
SUBMITTED: Friday, December 26, 2003
POSTED: Friday, December 26, 2003
I also agree with the rudeness that
tragic mountain offers. My wife, 6 year old daughter and myself visted the park for
my wifes company party. My daughter of course
being young wants to ride all the rides availe to her,all three of us got on the bumper cars
first of all, who ever designs these cars
are dumb I stand 6'2 245lbs, in this ride
being packed in this car im not going anyware
especailly at 3 mph if that, the ride operator
"Richard" demanded that I wear the shoulder
restraint. Yeah Right...When i explained to him
that it does not fit. he came over and forced
it over my kneck, and was pulling up on it
the fool was trying to chock me .. so, i got extermly upset,my daughter is crying, i told him to get the area manager ( yeah right) that
took forever. ( im still waiting) so we proceeded
to the "GUEST RELATIONS" To file a complaint
we asked for a manager they said i had to
sign a letter first. I declined, they must
think that were all idiots. I refused, and thats
were it got even worse, they called security
becuase i used the "F" word, they never let me explain. before i left, the head of security
req the emt's to respond, one of them said oh man we dont have a cuff his size to check his blood
pressure... Talk about 1. rude people 2. harassment boy you think that they would learn.
I have filed a law suit against MM,The makers of the ride all for one little mis happ
that escalated to a huge suit, This goes to show
they dont care as long as the money coming in,,
needless to say we were escorted out of the park
while only being in the park from 10:00am 11:15am. good customer relations,,,,,
#3 Consumer Comment
AUTHOR: Richard - Palmdale (U.S.A.)
SUBMITTED: Friday, December 26, 2003
POSTED: Friday, December 26, 2003
I also agree with the rudeness that
tragic mountain offers. My wife, 6 year old daughter and myself visted the park for
my wifes company party. My daughter of course
being young wants to ride all the rides availe to her,all three of us got on the bumper cars
first of all, who ever designs these cars
are dumb I stand 6'2 245lbs, in this ride
being packed in this car im not going anyware
especailly at 3 mph if that, the ride operator
"Richard" demanded that I wear the shoulder
restraint. Yeah Right...When i explained to him
that it does not fit. he came over and forced
it over my kneck, and was pulling up on it
the fool was trying to chock me .. so, i got extermly upset,my daughter is crying, i told him to get the area manager ( yeah right) that
took forever. ( im still waiting) so we proceeded
to the "GUEST RELATIONS" To file a complaint
we asked for a manager they said i had to
sign a letter first. I declined, they must
think that were all idiots. I refused, and thats
were it got even worse, they called security
becuase i used the "F" word, they never let me explain. before i left, the head of security
req the emt's to respond, one of them said oh man we dont have a cuff his size to check his blood
pressure... Talk about 1. rude people 2. harassment boy you think that they would learn.
I have filed a law suit against MM,The makers of the ride all for one little mis happ
that escalated to a huge suit, This goes to show
they dont care as long as the money coming in,,
needless to say we were escorted out of the park
while only being in the park from 10:00am 11:15am. good customer relations,,,,,
#4 Consumer Comment
AUTHOR: Chris - Bakersfield (U.S.A.)
SUBMITTED: Monday, May 03, 2004
POSTED: Monday, May 03, 2004
Six Flags has sold Worlds of Adventure (Six Flags Ohio) to Cedar Fair--owners of Cedar point and changed the name to Geauga Lake. Cedar Fair is EXCELLENT in Amusement Park management, so I would say go back and visit again, and see the service improvements.
About Magic Mountain---well I have been there a million times, and it was nicer when I was a kid and it wasn't packed. Nowdays its has too many people, only roller coasters, ride operators who are complete idiots and lazy.
The park is thrashed with garbage all over the place. I don't know what the deal is. Six Flags is having some major cash flow issues and their stock is worthless lately. They sold off the Ohio parks and all their parks in Europe, and used the money to pay off debt. But I think they should focus on customer service, because I won't be back until I hear it improves!
#5 Consumer Comment
AUTHOR: Keisha - Brighton (U.S.A.)
SUBMITTED: Tuesday, June 01, 2004
POSTED: Tuesday, June 01, 2004
I've been going to cedar point for years and I love cedar point. It rocks. But not too long ago I hear Six Flags is "getting some new rides" and I'm like "oh sweet!" When I went there, there was only one ride that looked new to me, and it had been there a while. the rest were just copies of Cedar Point rides, but called different things. I was thinking "okay, this is so lame. I just rode all these the other day." It was sooo boring. I love Cedar Point though, I'll go there any time, but don't go to Six Flags, since they can't come up with anything NEW
#6 Consumer Comment
AUTHOR: Rudy - Edinburg (U.S.A.)
SUBMITTED: Thursday, October 07, 2004
POSTED: Thursday, October 07, 2004
I am at a loss for words. I currently work in the industry and I can say that if these stories are as one sided as you make them out to be then everyone obviously has something to complain about. On the other hand I have dealt with situations like these in my park. As for the young girl not allowed on the ride I can't speak for the park but if there is a restriction on size it has to absolutely be followed because 1. guest safety and 2. liability. Any business person can understand that. Then gentleman in this statement said that children this size can ride with a parent so I really can't say. As for waiting line for 3 hours only for the ride to break down this is unfortunate but I'm sure the park was only acting in the best interest of it's guests and if it gave every guest a pass to the front of the line then there would be a line in and of itself.
It is unfortunate that it is hot outside and amusement parks are popular so there will be lines but this is the nature of the business. What I do recommend is go to the park of your choice very early June of mid August. You will find that the lines will not be nearly as long as if you go on a weekend in July. This holds true at any amusement park.
As for the gentleman suing the park because of a shoulder strap I am a little confused about that situation. What exactly are you suing for? If I was operating I to would have demanded that you wear the belt. If it did not fit unfortunetly I would have asked to enjoy one of our other rides. This to goes back to safety because if he would've let you ride the go-carts unbelted and you would've gotten hurt you would be suing the park for allowing you to ride the ride. This part of the story I believe the park acted correctly except for the rideoperator touching you.
He should've never done that. As for the guest relations incident you statements didn't flow very well and I don't understand what happened but again as a park manager if a guest becomes unruly and begins to curse I to would ask him or her to leave the park. I'm sure there is more to the story though.
#7 Consumer Comment
AUTHOR: Todd - Huntington Woods (U.S.A.)
SUBMITTED: Friday, October 08, 2004
POSTED: Friday, October 08, 2004
I stated that we had no problems on thursday. I rode with my two year old on the Looney tunes rides.
On the following day (friday), they would not let us do the exact same thing we did on thursday because the friday was a 'special day' according to some sheet that they pulled out.
Those people are rude arrogant a**holes.
No wonder that 6 flags is having financial trouble treating people the way they do.
