Banfield Pet Hospital doesnt' care about pets only money! Chandler Arizona

We took Lola a 10 month old resque dog in for check up and spade. They said to purchase a plan that covered everything and set up the spade appt. When we got there they said the spade would be $400 more dollars! I said I would have never purchased the policy if this was the case.We requested a meeting with the doctor and 2 persons of the office staff. One staff member said in the argument that they never mentioned spading, and then proceeded to state they talked of a discount on the spade. I said if this was the case I would have left, because I could not afford this. Dr.Sung Jung Lim stated sthe trusted her employee because she had worked there a year and was ending my contract with no refund. All I wanted was for Lola a rescue dog to get a spade. I could have taken her to the humane society, but thought this was a better deal. I offered to pay this because my love for animals,but Banfield must just be in it for the money and not the good of the pets. I have given Banfield $384.87 for one doctor's visit. I think we should be entitled to a refund for $203.40 for the plan and $69.95 for the membership fee.I don't have the money to now get a spade for Lola because Banfield ripped me off. Banfield doesn't care about the dogs, just the money.

Lola
phoenix, Arizona
U.S.A.