FONTANA SUMMIT PETSMART DON'T USE THE GROOMER HERE!!!! Fontana, California

I've got one thing to say.  Minor matting to you clients means major matting.  Plain & simple.  I'm a groomer & so NOT a fan of my company but we get all kinds of people like you stating "Minor" matting.  I don't know what that moron groomer told you but here's the thing about mats.  If you bathe your dog/cat & it's matted, it gets worse.  The worse it gets, the worse it hurts the pet.  The they end up chewing & scratching then it goes as far as ripping the mats out themselves & possibly tearing the skin in the process.  All you have to do is BRUSH YOUR DOG!  Or don't get a long haired dog.  I don't understand pet parents.  The groomer should have talked the matting fees over with you but that's no excuse for neglecting to brush your "minor" mated dog.