Black&Decker Home-Applica Consumer Products, Inc.Black&Decker Home-Applica Consumer Products, Inc., A Subsidiary Of Salton, Inc Black& Decker not true to their word! Towson Maryland

I sent this email to customerservice@bdappliancestore.com and was told we would recieve a new coffee pot in 2-3 weeks cause they were on back order.We called again after 3 weeks and again was told the pot was on back order.Here it is April 21, 2009 and still no coffee pot.

Thank you for contacting Applica Consumer Products, Inc., a subsidiary of Salton, Inc. We value you as a customer and appreciate your patronage.
Our records indicate that you have already spoken with a Customer Service representative and you are in the process of receiving a warranty replacement. Your reference number is 9229259. Do you require further assistance?

If we can be of any further assistance, we ask that you please contact our Consumer Service Department at 1-800-231-9786. Our hours of operation are Monday thru Friday from 8:30am ET to 8:00pm ET. You can also elect to e-mail us at applicaconsumeraffairs@fox-international.com, or you can go to http://www.prodprotect.com and fill out a contact form. A representative will be happy to assist you.

Applica Consumer Service
applicaconsumeraffairs@fox-international.com
Sent: Saturday, January 31, 2009 7:20 AM
To: customerservice@bdappliancestore.com
Hello we made a pot of coffee this morning and when my husband went to take the pot off the base of the coffee pot the handle fell off [pictures included].

We feel Black and Decker owes us a new carafe to say the least.

Kathy
Bassett, Virginia
U.S.A.