Sears Sears Repair Customer Service is abusive Danbury Connecticut

Four years ago I purchased a Sears Kenmore Elite refridgerator in addition to an oven/stove combo which totaled over $7,000 from Sears.

Yesterday, I scheduled an appointment for the refrigerator that is no longer working, which I certainly didnt expect since Consumer Reports had extremely high ratings“ the very reason for the purchase. (It's internal temperature is a steady 58 degrees.) I scheduled a service call for 9/13/07 and I was told the technician would be at my home between 1pm and 5 pm, and that he would call before arriving. I was also told if there was no answer he would not service, and I would have to reschedule. (Which put me in a position to have to speak to solicitors all day.) After waiting all afternoon , at 4:00 pm, a Sears representative called to inform me that NO ONE would be showing up to fix the appliance, and that I had to reschedule. Sears cancelled my service call!! I was astounded! The next closest appointment was 6 days away on 9/12, and then I have to be available ALL DAY! I was told since SOME of the parts are still under warranty, I am unable to call any other repair service, so I am technically held hostage by Sears.

Everything that was in this state of the art refrigerator which we paid a couple of thousand dollars for has now spoiled.

I called to speak with the sales person who received the handsome commission from our purchase and it was no surprise that he was no longer there. I did speak with the Large Appliance Department Manager, Chris Devans, in the Danbury, CT store, who when I pleaded for assistance, told me, theres nothing I can do, its not my department. So THAT's the best he can do??? Nice! I informed him that if that was the BEST he could do, that it certainly wasn't good enough, and not ony will this be the end of furture purchases from me, but I will tell the world about this experience and let others decide for themselves if they want to spend their money at an establishment that could care less about customer service. Well guess what, I will NEVER purchase another thing from ANY department in Sears, and I dont recommend any one else to shop there either as they dont give two cents about you once youve purchased the item.

They may have made money on this sale, but they most definitely LOST any future business from me, my friends, family, and any one else to whom I can relate this story.

Reneep
Weston, Connecticut
U.S.A.