I ordered 8- 500 count bags of royal blue silk rose petals. I received 8 - 500 count bags of navy blue. When I contacted the company via their online chat the following is what happened:
You are now chatting with 'Sabrina'
Sabrina: Thank you for contacting customer support. How may I help you today?
Elaina : I received my rose petals, but they don't seem to be royal blue. They are dark like navy. They are too dark for royal blue.
Elaina : I really needed royal blue rose petals.
Sabrina: I am so sorry but that is the shade we have .
Sabrina: if you want can return them for refund or exchange
Elaina : They color says royal blue, but I think I was sent the wrong color. Anyway, I notice that there is no slip in the box.
Elaina : Shouldn't I have received a shipping slip or receipt or something?
Sabrina: 'Yes it should be there .
Sabrina: in side the box
Sabrina: however you have already received one in your email
Sabrina: as soon as you have placed order with us
Sabrina: please check
Elaina : Nope, just bags of rose petals. Ok, I did receive the email. So how do I exchange these?
Sabrina: please click on the above link for exchange details
Elaina : I won't be charge more shipping right? Because this is not really royal blue, but navy.
Sabrina: Yes for return you need to pay for shipping , & for new order also you need to pay for
Sabrina: items are exactly as ordered & as posted online
Elaina : Ok.
I will keep them, but I will not be ordering anything else from you.
Nor will you be receiving any good or favorable reviews on any of the
sites. These petals ARE NOT royal blue, but navy. They are truly TOO
DARK for royal blue.
Your chat transcript will be sent to (((REDACTED))) at the end of your chat.
Sabrina: I am sorry about this, last 6 years we are selling the same items without any problem
Sabrina: I am sorry that you did not liked the items
Sabrina: really very sorry about this .
Elaina: If
you were truly sorry, you would correct your error without charging the
customer for an order that was not right on your part.
Sabrina: I am so sorry , sure i would have done so if there is any error in our end
Sabrina: but there is not
Sabrina: thank you
Elaina: Obviously, I didn't do enough research on your company. I'm sorry too.
Elaina: Goodbye
Sabrina: bye bye
Chat session has been terminated by the site operator.
