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  • Report: #555678

Complaint Review: Intelius

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  • Submitted: Saturday, January 16, 2010
  • Last Posting: Tuesday, January 19, 2010
  • Reported By: Rowdy — Westminster South Carolina U.S.A.
Intelius
Internet United States of America

Intelius Offered 95 Cent search but concealed a charge of $19.95 Internet

*UPDATE Employee: Intelius Subscriptions


1Author 0Consumer 1Employee/Owner

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Intelius offers to provide location, phone number and other information on a person for a charge of 95 cents. Buried in the "agreement" that people rarely read is an agreement to pay $19.95 per month until one cancels his membership. The first month's charge is applied to your credit card, and you are charged almost $21 instead of 95 cents. Because I caught it quickly, I was able to get Intelius to cancel my membership and refund the first month's fee, but had I waited until the bill arrived or had I not checked my credit card bill closely, I might have incurred this charge for one or more months.

This report was posted on Ripoff Report on 1/16/2010 8:04:30 PM and is a permanent record located here: http://www.ripoffreport.com/attorneys-legal-services/intelius/intelius-offered-95-cent-sear-bb538.htm.

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1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Intelius Subscriptions

AUTHOR: Intelius_Customer_Support - (USA)

SUBMITTED: Tuesday, January 19, 2010

If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect.   After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, there’s no obligation.  If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative. 

Please call 888-445-2727 Monday – Friday 4:30am – 10:00pm PST.  We will be more than happy to assist you with your account.




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