Simplx.com has been in business for over six years, and strives to
provide the best dropshipping service possible. With this in mind,
we will address each of the complaints/accusations in the order this
individual has stated. Simplx values, respects, and cares about each
customer who chooses to apply or purchase our services.
Because our service requires the customer to work and have access to
several resources in order for it to work, we require customers to
fill out an application, which is reviewed before any customer can
sign-up. Simplx does not want to sell our services to any customer
which cannot utilize them.
We have receive several hundred applications each day, and in order
to separate those who are legitimately interested, versus those who
are just seeking information, we provide an application fee for those
who are legitimately interested. Our application fee is optional,
meaning we do not require the application fee in order to fill out
the first two pages of the application. Only customers who are
legitimately interested should apply and pay the application fee.
This customer expected immediate access to our service by paying the
application fee, but no where on our application or on the payment
page does it state that the customer would be received such a
service. The exact words on the application fee payment page are as
follows:
“Because of the number of applications we receive each day, we have
recently implemented a non-refundable $19.95 application fee.
Application fee includes 30 day review of Simplx program information
and additional benefits.”
As stated in the information above, the application fee goes to pay
for a review of the Simplx program. Additional benefits include a
rushed application. We are unclear why the customer expected to
receive an account after paying the application fee, because it is
never stated on the Simplx website or in the terms of the application
fee that an account would be provided upon payment of the application
fee.
We cannot confirm the information which is stated concerning the
phone call, but we can confirm that Simplx provided the services
which were promised on the site and on the application. The
application promises contact from a representative, which the
customer states they received. The customer did not agree with out
pricing model, and that is fine, the customer is not forced to
purchase anything from our company.
Again,
Simplx wants to provide the services or products which are promised,
and is not trying to rip off any customers. Simplx values, respects,
and cares about each customer and is not trying to scam any customer
out of their money. Because we care about each customer, we
encourage customers to provide feedback on their experience with
Simplx. Customers can know that any feedback or complaints they
would like to send to Simplx can be done so via email at
Feedback@Simplx.com Simplx can usually provide responses to any
complaints within 1 business day to any customer who submits a
complaint at this email address. We are confident we can resolve
your concern or complaint, even if we need to provide free products
or services to do so.
Sincerely,
Simplx.com
Public Relations Department
Tel: (801)-623-6974
Feedback@Simplx.com
