Bidz.com
3562 Eastham Drive
Culver City California 90232
U.S.A.
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- Phone: 800-444-8124
- Web:
- Category: Auctions
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Bidz.com Jewelry was mismatched (opals no alike), bracelets loose stones, ring sizing incorrect. Bidz.com 3562 Eastham Drive Culver City, CA 90232Bidz.com Culver California
1Author
0Consumer
1Employee/Owner
I have ordered several pieces of jewelry from Bidz.com based on the pictures they show. However, unless you inspect these pictures very carefully you will not always get what you think you are getting. I ordered opal earrings and one of the opals was white and flat the other was rounded, cloudy and was indeed a fire opal as was stated in the picture. I wanted to return one of the earrings so I could get a matching pair, but they said I had to return both of them, no repairs only money could be refunded. I feel that most of the jewelry sold is not in fact the real jewelry that is advertised. I do like some of the jewelry however, most of it is just junk and not worth bidding for. The Customer Service Department is of little use as their attitudes are not conducive to helping customers.
Cynthia
Arlington, Washington
U.S.A.
Click Here to read other Ripoff Reports on Bidz com
REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Customer Service Team - Culver City (U.S.A.)
SUBMITTED: Tuesday, September 30, 2008
POSTED: Tuesday, September 30, 2008
Dear Customer,
we would like to begin by apologizing for any inconveniences we may have caused. It is very unfortunate to see that you have received the incorrect merchandise. If you receive an incorrect item you must return for a refund in full, this is because we may not always carry that particular item in our inventory. The best way to assist our customers in these situations is by issuing the refund.
Our customer service team has undergone extensive training to provide excellent customer service, if this is not what we offered you, please inform us so that we can better improve our services to meet our customers needs.
Please feel free to contact us with any questions and concerns. We are more than pleased to assist you.
Thank you,
Bidz.com Customer Service
