EBAY
2145 Hamilton Avenue San Jose, California San Jose
Internet
United States of America
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EBAY EBAY EBAY no longer will back you for items not received. I will no longer use EBAY. Internet
*Consumer Comment: Simple explanation.
1Author
4Consumer
0Employee/Owner
I purchased perfume from seller on EBAY :
GIVENCHY - ORGANZA - Perfume MINI FREE
SHIPPING
Member id durszlak ( Feedback Score Of 121)
Item condition:
New
Sale date:
Oct 14,
2011
Quantity:
1
Price:
US $11.95
I did not receive the item. I opened a case, and the seller responded saying he had sent the item and all would be fine. He never sent the item, and EBAY closed the case as I didn't want to complain anymore if he really had sent. Apparently, he knew this glitch and they closed the case, and the seller is now scot free. I tried to appeal my case, and EBAY refused. Till they correct my issue, I will not be using them. I was one of their first users being a member over 12 years, and they used to protect us, but now, until they correct this for me, I will not be using, there are others that will protect me.
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This report was posted on Ripoff Report on 12/10/2011 4:09:39 AM and is a permanent record located here: http://www.ripoffreport.com/auctions/ebay/ebay-ebay-ebay-no-longer-will-de19b.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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REBUTTALS & REPLIES:
1Author
4Consumer
0Employee/Owner
Updates & Rebuttals
#1 Consumer Comment
AUTHOR: coast - (USA)
SUBMITTED: Saturday, December 10, 2011
POSTED: Saturday, December 10, 2011
What form of payment did you use? Did the seller provide tracking information?
#2 Consumer Comment
AUTHOR: Sherry - La Marque (U.S.A.)
SUBMITTED: Wednesday, December 14, 2011
POSTED: Wednesday, December 14, 2011
Power Sellers are catered to by eBay and you will never win. If you don't use PayPal owned by eBay you will lose completely. They have friends and family out bidding you on their junk to drive up the price and eBay cant prove it so they dont care. If you use PP then you will ALWAYS be stuck with the return shipping fees no matter what you do. Most of the time the junk they sell is never inspected and someone just throws the "new" (actually store returns) item in a box and ships it. eBay and their sellers don't care if you are happy or not just return it. Yep at your cost including delivery confirmation or they will say they never got it back. I paid top dollar for Chanel #5 and got something the seller had filled up the bottle with. WAS not Chanel #5. Shop on Amazon.
#3 Consumer Comment
AUTHOR: Southern Chemical and Equipment LLC - Sarasota (USA)
SUBMITTED: Wednesday, December 14, 2011
POSTED: Wednesday, December 14, 2011
Read what you wrote in your post........................"He never sent the item, and EBAY closed the case as I didn't want to complain anymore if he really had sent"...............This means that you gave up, and failed to see the dispute process through to resolution.
Ebay always sides with the buyer in item not recieved cases unless there is signature confirmation available, etc. to prove the seller actually performed as required.
Be sure to leave negative feedback on any seller who does not perform as required under the conditions of sale.
As a seller, I ship everything with signature confirmation and also insured if over $25.
This is because Ebay and Paypal both REQUIRE a seller to guarantee delivery of the product to the buyer.
Your alleged "rip off" doesn't look legit.
#4 Consumer Comment
AUTHOR: Flynrider - Phoenix (USA)
SUBMITTED: Wednesday, December 14, 2011
POSTED: Wednesday, December 14, 2011
" He never sent the item, and EBAY closed the case as I didn't want to complain anymore if he really had sent. "
In effect, you closed the case. It's hard to believe you've been on Ebay for 12 years and don't know better than to close an open case. This is not an Ebay "glitch". This is just plain common sense. I don't even use Ebay and I know this.
