Allthatcellular, Wireless Connections NY Inc.
123 Norfolk St.
BKLYN New York 11235
U.S.A.
|
|
Allthatcellular, Wireless Connections NY Inc. Deliver broken merchanside and only refund part of purchase price Brooklyn New York
1Author
0Consumer
0Employee/Owner
On October 10th, 2008 I ordered a used cellphone (Palm Treo 650) from this store, along with a 24-month warranty....for a total of $159.85 including shipping.
When the item arrived, everything looked fine (the phone was slightly damaged, but that is to be expected) but soon found out that the power terminal didn't work. I purchased new chargers (both a standard wall plug and a USB charger) and neither worked, so clearly the seller had been aware of this and simply swapped in a different battery to send it out.
Initially I tried to exchange the item, but when after 2 weeks of not hearing anything from the company I decided to cancel, only to find out that "there are no refunds on warranties" and that they were making a "special case" for me. How do you not refund faulty merchandise?!?!
So after numerous emails, I finally received a $101.96 refund (purchase price minus shipping + 20% restocking fee + warranty cost) which leaves me a total of over $60 out of pocket (including the $9 I spent returning their broken phone).
How can you charge someone restocking, shipping, and refuse to refund a warranty when the phone that you sold them NEVER worked!!!
BE CAREFUL OF THIS COMPANY, DO NOT BUY FROM THEM
Shannon
Houston, Texas
U.S.A.
Click Here to read other Ripoff Reports on Allthatcellular Wireless Connections
REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner
Updates & Rebuttals
#1 Owner of Company
AUTHOR: Michael - Brooklyn (U.S.A.)
SUBMITTED: Monday, February 16, 2009
POSTED: Monday, February 16, 2009
Customer was offered an exchange and refused it, they used the phone for 2 weeks then expected a full refund.
thank you
