• Report: #837423

Complaint Review: Tmart

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  • Submitted: Friday, February 10, 2012
  • Last Posting: Thursday, April 12, 2012
  • Reported By: Tasha — Mcdonough Georgia United States of America
Tmart
Internet United States of America

Tmart Buyers Beware of Tmart! Dont be fooled by the cheap prices! Internet

*UPDATE Employee: We need your help


2Author 1Consumer 1Employee/Owner

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This company is not legitimate, they leer you in with affordable prices and free shipping then once you place an order they have you fill out a survey about your experience with them, of course up to that point the experience seems to be positive however after that you wait weeks almost a full month for your order without being informed that your order is being shipped from Hong Kong through the mail. 

Once I received my order which was a wireless mouse I quickly learned that it was cheaply made and defective. I contacted the company multiple times throughout the process and I got the idea that they are used to complaints about their company but are used to also giving a sad apaology and getting away with the consumers money. This really needs to stop and hopefully whoever reads this will not be scammed like I was. 

I emailed them multiple times while waiting for my order and then they told me it was coming from Hong Kong and it would take a while which was my first time hearing that. I wish that I would have read all of the negative reviews on Bizrate.com because then I would have been aware of all of this before ordering. Now they are telling me that I have to return the order and pay for the return so that I can get a refund.

This report was posted on Ripoff Report on 2/10/2012 10:01:55 PM and is a permanent record located here: http://www.ripoffreport.com/audio-electronic-retail-stores/tmart/tmart-buyers-beware-of-tmart-be451.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Tmart is not a rip off

AUTHOR: Sepul - (Australia)

I ordered a car battery charger for my camera with express shipping. The item arrived to me in Australia in 10-12 days from the time of payment. I contacted the company several times for updates on the progress of my order and shipping, and although they were not super fast in responding, they did respond in a reasonable time and seemed happy to help. They were perhaps a little vague on details at times, and took (roughly) a couple of days to process my order. Overall I'm happy with the service they provided me with.
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#2 Update By Author

In response to TMart is not a Rip Off

AUTHOR: lhaynes04 - Mcdonough (United States of America)

That was your experience but definitely NOT mine. I have seen reviews about their company and they are all inconsistent, some people receive their orders quick others have to wait for months. Some people receive products that dont work others rave about the products. Unfortunately the company is inconsistent and my review is to let the consumer know that there is a 50/50 chance that they will not be happy with the service TMart provides. TMart needs to make sure that they put their best foot forward at all times on all orders in other words Be Consistent and provide excellent customer service at all times.
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#3 Employee

We need your help

AUTHOR: Sherry.ye - (United States of America)

Dear Customer,

Thanks for your feedback ,it let us know our shortcomings and areas for improvement
For this issue,Would you please tell us your order number in your comments, so that we
can handle this issue quickly. And we will guarantee your rights and
interests that you will be compensated fairly.
Thanks for your support and patience in advance.
If you have any question, please feel free to contact us.
Best regards,

CustomerCare@Tmart.com


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