Best Buy
5255 Hickory Hollow Pkwy
Antioch Tennessee 37013
United States of America
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Best Buy refuses to return an item even with a vaild receipt and still on time per their return policy Antioch, Tennessee
*Consumer Comment: Record of Returns?
1Author
3Consumer
0Employee/Owner
Beware when you buy ANYTHING at Best Buy. They are now using a company (The Retail Equation) that can deny to return a product even though you are still entitled under Best Buy's return policy.
I tried to return something yesterday and being a Silver member I have 45 days to return it and I only had the item for about 2 weeks. They refused my return and after speaking with the store manager was told that this is something new they are doing per Best Buy corporate offices and no manager at any stores can overide this. Many returns are being denied and you are stuck with the item no matter what.
Being this the case I see me not buying anything else at Best Buy since most likely will not return it based on this new system they are using. I have spent a lot of money in Best Buy but not anymore.
I have found out from other people that their returns have even being denied even on defective products.
Keep it up Best Buy and I see you going under like Circuit City did !!!
SHAME ON YOU !!!!
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REBUTTALS & REPLIES:
1Author
3Consumer
0Employee/Owner
Updates & Rebuttals
#1 Consumer Comment
AUTHOR: Ken - Greeley (USA)
SUBMITTED: Sunday, November 13, 2011
POSTED: Sunday, November 13, 2011
due to serial returners.
It's going to force consumers to think a little before making a purchase just to try it out and then return it and the retailler has to sell it at a discounted price.
The retaillers are finding out this type of customer is NOT profitable to them.
"Keep it up Best Buy and I see you going under like Circuit City did !!! SHAME ON YOU !!!!"
You may have got this part right if they didn't take steps to control customers like you and the "other people" that told you their returns were also being limited.
Get over it and buy more carefully.
If it helps keep prices a little lower, I can live with your inconvenience.
#2 Consumer Comment
AUTHOR: coast - (USA)
SUBMITTED: Sunday, November 13, 2011
POSTED: Sunday, November 13, 2011
What item did you attempt to return? Did you use the item? What is the reason they gave for denying your request?
#3 Consumer Comment
AUTHOR: IntheKnow - (USA)
SUBMITTED: Sunday, November 13, 2011
POSTED: Sunday, November 13, 2011
Do you have a record of excessive returns over a short period of time? Sounds as if their software is flagging you for this. You obviously have purchased your share of products there. Surely you know the reason this is happening. It is not random. Be honest. It could be quantity of returns, total $$ returned to total $$ purchased or the like.
