Circuit City Bad Service

Last year in January, I took my laptop to this Circuit City for repair. They said it would take 2-3 weeks so I asked for a loaner. It took about 8 weeks and then came back without an operating system and none of my programs or data. They took out the harddrive and didn't restore anything. I was crushed. I lost so much! So we sent it back to get an operating system and that took another 8 weeks. In the meantime, I tried to get some resolve and satisfaction from their "Cool Line" which is supposed to resolve all complaints. But they said they couldn't do anything and only offered $100.00. Today, a year later, I got a certified letter saying that they are going to take legal action if I don't return the loaner laptop, so I called them to see how I can get my laptop back and they said they have "DISPOSED" of it back in September because they couldn't get ahold of me. Well, they got a hold of me when they wanted their laptop back, but they didn't try very hard to get a hold of me before they threw mine away! I need help FAST. I don't want to go to court or collections. All I want is $300.00 and an apology and this nightmare will be over for me. They refuse. Can you help me? Do I have any rights? Can they do that to me? Please let me know ASAP. E-Mail me or call 602-918-3799. Thank you. Joy