We just want to clarify that all of the emails and reviews of the Console Doctor up until now have dated back to only the middle of 2011, only 2 were from 2012.***This first review was left as I was preparing this post today January 23 2012***Instead of wasting your time on Google
creating fake alias to leave good reviews, you guys should go to some kind of training to fix consoles. Although that would mean spending money instead of
taking innocent people's hard working money. Thanks to the person below that pointed out how the same people review the same places.
All these people just started leaving reviews at the same time,Oct. 2011. Seems like we, all real customers, ended up with broke consoles and out of $...fire the Doctor!!
From an anonymous Customer of the Console Dr
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June 2011
DO NOT UNDER ANY CIRCUMSTANCE TAKE A CONSOLE HERE!!!!!! They didn't fix my 360 the first time then when I went to pick it up the second time
they '' lost '' it. Wouldn't give it back and then
assaulted me out the front door! When the cops arrived he told them it was ''missing'' which makes it a civil matter which he knows. So now I have to sue someone over something worth 100 bucks. The
officer said he gets a call a week on the guy. STAY AWAY !!!!!
Former console doctor customer - J.G.
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June 2011
STAY AWAY!! THIS PLACE IS A SCAM! I read these same reviews about this place and still went because a friend of mine told me he didn't have an issue with them. I Just left the store not even an hour ago from trying to get my Xbox 360 which had the "red ring of death".
They've had my console since February and not once have they tried to inform me of any progress, I have to keep calling them but I get a different excuse every time:
"Were In the process of moving"; "There is more wrong with the console than what we originally thought". They told me it would be ready in 2 days, 2 weeks at the most.
I called again 2 weeks ago to find out they still haven't done anything with it and he tells me to pick it up with no charge. I walk into the store today and tell the girl I'm here for my Xbox, she gets my name and asks how long ago I dropped it off, I tell her a few months ago and
she tells me that I signed an agreement saying it was their's if not picked up in 30 days. I told her the reason it's been here for so long is that they couldn't fix it and nobody called to tell me that. By the way that was not an agreement that I had signed, just my information,
when I asked her to show me the document she "wasn't able to". I told her that the last guy told me to come get it only 2 weeks before and her response was "sorry that guy doesn't work here anymore".
She then proceeded to tell me that I needed to leave.I didn't give her time to call the cops like she has with the other customers on here.
The good reviews on here are most likely because there was nothing major wrong with the console to begin with. When they can't fix it for the price they quote you, they basically steal yourconsole, fix it, then turn around and sell it for next months rent to keep that sorry excuse for a business open. I gave them 1 star only because there is nothing lower. Once again,
DO NOT USE THESE CONS!! Even if you have to go out of your way.
Former console doctor customer - Anonymous
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April 2011
Kyle "lost" my PS3 with my credit card information, family photos and videos, all my saved games, and a game inserted. After refusing to keep the PS3 that he had mistakenly given me in the first place I was told to leave. Currently in the process of speaking to Lawyers about a Small Claims Court case; however,
after reviewing the Florida Public Records for Duval County I found out that in the past 5 years he's been evicted four times. Add that to his wife serving jail time last month... and I pretty much get the feeling that there is no money to be had. Probably sold my PS3 to pay his rent. I've said it before and I want to reitterate.
STAY AWAY FROM CONSOLE DOCTOR!
Former console doctor customer - Michael
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February 2011
Really bad customer service and service repair was so poor
I had to return twice then when I wanted my money back the owner tried getting violent. I live nearby and now drive miles away because this
was the worst business I ever witnessed in my 45 years on earth-stay away-listen to the other reviews, they lie all day long to get your business. very poor-if there was a negative star they could not earn it
Former console doctor customer - W.
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December 2010
Guy tells me I can get my Xbox fixed by the end of the day if I get it there by noon.
I call up at 6 and they can't even find it, and then they tell me they haven't even started with mine yet.
Former console doctor customer - J.L.
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July 2010
Slow service, shady warranties, no communication I can only speak to my own personal experience. At first, I was satisfied. I took my 360 in for repair on the advice of a friend who has used them for his consoles in the past. I dropped it off one day at lunch time, and they quoted me 2-3 days to get it fixed. They called me around lunch time the next day to say it was fixed. I picked it up, and sure enough, it worked and came with a 90-day warranty.
30-days later, it broke again, same problem as the first time. I took it back, and was told “It usually takes 2 or 3 days, but since it's a warranty job, we usually give them priority so it should be faster”.
A week goes by and I don't hear anything. I call in to check in on it, and they say they don't know what's going on, just that it's not fixed and it should be a couple more days. Another week goes by and I call back and they say that they fixed the first problem, but another problem showed up. A third week goes by and I get the same story. A fourth week goes by and AGAIN I get the same story. After the 4th week, they say that I have 2 choices: I can get my broken 360 back and they'll refund my money, or I can give them another $20 and they'll just give me another system. Now, keep in mind that I brought this in for a WARRANTY repair. The whole point of a warranty is that if it breaks again under the warranty period and they can't fix it, they give you another working unit. It seems a bit shady that if I bring in a unit to get repaired under warranty, I would have to pay extra to be able to walk out with a working unit. After seeing that I wasn't going to get through to him (Kyle I assume),
I just paid the $20 and took a replacement system home. He may do a decent enough job, but definitely needs to give more realistic timelines of how long it will take to complete a job.
If you're a month behind, TELL ME you're a month behind when I drop off my system and I won't get mad when it takes a month. Also, from what I've seen there are 2 women that generally work behind the desk: a younger (20's?) woman and an older one (late 30's or 40's?). The younger one was very polite and generally nice to talk to, the older one has
zero customer service skills and no manners. Every time I talk to her on the phone, I'm twice as aggravated when I hang up, and she should be either fired, or work in a position that does not involve dealing with customers. I also agree with the other user,
if a repair is going to take longer than expected, it would be nice to receive a notification via email or a phone call. Customer's get a lot less angry when they are notified of a delay. When I, as a customer, have to check in on a weekly basis, that's what makes me angry.
This company is very unprofessional, and judging by the number of complaints this guy has had on here, I think any other company with any common sense would be able to put them out of business pretty easily. I will never use their service again. I will mail my system out to another company before trusting them again.
They're slow, rude, and don't understand what the word “warranty” actually means.
Former console doctor customer - Jason
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June 2010
Customer No Service First, I would like to say that I believe Kyle knows the repair side of the business well. I think he does his best to take care of the customer within reason. He was polite enough and friendly.
The young woman (wife?) is completely clueless. As Clark Howard puts it, "
customer NO service." She has a lot to say, but no time to listen.
She is full of excuses, but probably has never heard the word accountability. It is frustrating to be told by a completely clueless child how retail works when you have been running a multi million dollar retail store for a decade.
She says that it would be impossible to call customers and tell them the status of the repair, even if it has been there for a month and was promised in two weeks. NEWS: it is NOT impossible. In fact, it is easy. Post cards are an easy way to communicate with customers. Email is really easy and an inexpensive way to follow up.
She has absolutely no understanding that customers PAY her and everyone else who works there. Furthermore, I think they ought to keep her from being in any kind of contact with customers because it will only cost the business customers and that means money. Having said that, I hope they do well. I think they provide a neccessary service in a town that does not have many options. They need to get a grasp on some of the operational aspects of business and
need to completely overhaul their customer - no - service. How unbelievable. I got a response on here to my review, but I never, not ONCE got a call about my system that was there for months. When I called in, some twit said she didn't have time to talk to me, there were too many customers in the store, and hung up the phone. I was 2 miles away, so I went there. NO CUSTOMERS. Not one. Must have cleared out quickly. I don't know if she's your wife dude. What I do know is that whoever that dumb btch is, she
hasn't a clue about service or running a business. She wouldn't last a minute in the real world. She's a Kagaroo cashier at best.
Your website is complete bs and lies. You don't answer emails at all, let alone in "minutes." I guess you'll fool some people, but as for me, I can tell everyone with confidence.
RUN AWAY! This place is bull sht.
Former console doctor customer - Anonymous
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Shady Warranties and Awful customer service Purchased a PS3 from them
took it back 2 times to get fixed the second time they could not fix it and told me that I would get a refund since it was within 90 days.
Once I arrived in the office the woman advised me that I would only receive 25.00 dollars back because it was a pro rated warranty and I only had 6 days left on my warranty.
To top it off they had the PS3 for 2 weeks and I had to call them for a status. This place has been one of the
most unprofessional experiances I ever had. They do not care about satisfiying the customer or stand behind their services. I took the PS3 to another shop to be fix they advised
it was repairable but would cost me 100.00 for the part.
So I take it the reason they told me it was not repairable is because they did not want to spend the extra 100.00 on fixing my PS3 and offer to only refund me 25.00 dollars so they can fix it and re sell it. Spread the word these people are shady. We should get Ken Amaro on this scum bag.
Former console doctor customer - Jay
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December 2011
This place needs to be shut down immediately. The crooks,
Kyle and whoever that evil woman is, are perhaps the most despicable human beings I have met. I dropped off my Xbox 360 to be repaired of e74 in late October,
by late November it had E74 again. When I got there, I dropped it off and there were fine and dandy about it. I received a call late on December 12th that my console was ready for pickup! However, when I got there I had one of the worst experiences of my life. I asked for the Xbox back, but
she wouldn't give it to me unless I gave her 40$. It was still under warranty. Apparently while "fixing" my system they found one cotton swab which had somehow gotten stuck in the Xbox. Apparently this one cotton swap being in there voided the warranty.
THEY NEVER TOLD US THIS ON THE PHONE. They went right ahead an repaired it anyways, and because they did
they wouldn't give me back my Xbox 360 unless I paid them 40$. The "woman" (which is a compliment to even call her human)
then proceeded to scream at me endlessly, not letting me explain anything or ask questions. They were
holding my Xbox ransom in their back room. Being just a teenager,
she told me to, quote, "get your mother in here you brat!" So I did. While I got her from the car she called her partner in crime
Kyle to come up to the desk. Who, as soon as my mother stepped through the door, immediately also started to scream and cuss at her.
They wouldn't even let her speak. Our negotiating failed to beat the spawn-of-satan employees constant yelling and cursing. What's even more strange is I am moving, and my Xbox 360 was in my new home (where we don't even have most of the stuff from our old house, let alone cotton swabs)!
Could the "employees?" fromConsole Doctor planted this? I wouldn't hold it past the crooks. I'm prepared to call the BBB and take them to court. You will have better luck getting your console fixed by a two year old with a toy hammer. Join together and get them put out of business.
From former Console Dr customer- Anonymous
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December 2011
Scams, and Shaddy ,
fake ps3 controllers for 30.00.
Swaps hard drives, gives one price over phone get there completely different story. Stay away from this scam.
From former customer of The Console DR - Anonymous
***The following are some older reviews dating back to when The Console DR operated out of his house, we are posting these to give an idea of just how long Kyle and crew have been running their corrupt business***----------------------------August 2009
Questionable My only complaint is
lack of communication. I, as a customer,
shouldn't have to constantly call to find out when my console will be ready for pick up. Once they iron out the details of proper communication, they will be a decent establishment. As it stands now,
I wouldn't recommend them.
Former Console Dr customer - Tony
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February 2010
Beware of Console Doctor At first I was somewhat impressed as my PS3 was ready in 2 days, but when I picked it up,
the user accounts were all messed up and when I tried to ask about it being a little concerned, thinking maybe the hard drive was changed or something,
Kyle yelled from the back that he did not replace the disk drive in the unit, but it worked at least for a couple of weeks, when
it died with same problem YLOD. Took it back just before Christmas and was told it would be looked at first thing, then they closed down early for Christmas due to sickness (at least that is what his wife told me later) After calling and stopping by a couple of times
since they won't communicate with people as to what is going on or to at least contact folks and let them know it is going to take some extra time or anything like that. I get it back and
discover the top cover is broken at the security screw and they tried to glue it on, I was not going to take it back on that, but
the unit died again with YLOD and I found somewhere else that will work on PS3's and this person has the unit broken down and shows me
the damage that Kyle has done in is haste to fix my unit and apparently other peoples units as well. I
the motherboard has been overheated in places and is warped, he
used the cheaper thermal grease and had the heat shield on with different and wrong sized spacers so that it did not make proper contact with the GPU and now it is working but the damage is done. The place I went to has also worked on consoles that Kyle has not fixed properly. I will never take anything back to Console Doctor nor will I ever recommend to anyone else to take their's to him. They are rude, they damage the equipment instead of fixing it (probably even more so if you call or stop by looking for answers)
They don't communicate with customers at all. Don't waste your money here. I'm sure that there are some folks where he actually fixes the units, but
there appears to be too many horror stories like mine out there to trust them. Former Console DR customer - Joe
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April 2010
Very disappointed Got screwed, bought a "NEW" hard drive from them
after the second time of bringing our box in to get fixed, was told that ours was bad. Had to take the box back but was told that we did not need to leave the hard drive because that was not the problem. When called and told to pick it up, had them check to see if our "NEW" hard drive worked with it, it did not so had to leave the box and hard drive with them, again. Got called 3 days later and was
told that they were not going to fix our box because the hard drive that we bought from them was not the hard drive that I left with them. Um what??? I
was told that I was trying to "screw" them and when I asked if they would check the back to see which box our hard drive got switched with I
was rudely interrupted and was told that he was done with the converstion and hung up on me!! So now
we do not have our "NEW" hard drive, which by the way when we brought it home it had 30 different profiles on it, (not so "NEW") and now we have someone elses hard drive.
Communication is awful and the box was never really fixed. Its like it was just a quick fix. I would not recommend Console Doctor to anyone!!! I do not even want to give them the 1 star!!!
From an anonymous former customer, of The Jacksonville Console Doctor
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April 2010
Miserable. "
Upon arrival to his house, the ps3 was on the floor completely taken apart with missing pieces. He shoved it into my hands and told me to get off his property. He then proceeded to call the police, stating I was trespassing. Meanwhile, another customer pulled up expecting their Xbox. They too had been told it was done.
The customer came out of the house angry stating his was in pieces as well. Kyle Grant was rude, condescending, and confrontational."
This sounds extremely similar to my story. I brought my 360 in to Console Dr for the Open Tray/Insert Disc/Play DVD error. 3 days later I got a call to pick it up, and it was $30. Sounds too good to be true, right?
Well it was. I get my 360 home, and I get the same error instantly. They tell me to bring it back in and they would take a look. I bring the 360 back to the store, and he tells me I have to replace the drive. Reluctantly, I agree to it noting that it will cost me an additional $30. The next day I get a call saying it's ready. I pick it up, bring it home and it works! I turned it off to eat, when I come back and turned the 360 on it flashes red rings. I take it back for a THIRD time. I explain to the guy working
(I'm assuming the owner, Kyle) what has happened. Before I could even finish my story he says "
I can't do anything for you, it's in our policy. It will be $40 bucks to repair the RROD." We argue over the situation for another 5-10 minutes before he
throws me out of the store. After 20 minutes collecting myself, I walk back in the store to reason with him.
He instantly threatens me, yelling to get out of the store. As I'm standing outside the store trying to reason with him, he calls the police stating that I am trespassing. I get in my car and leave. DO NOT USE CONSOLE DOCTOR.
The bottom line is they will ruin your console, and charge you more for it then sending it to Microsoft / Sony would cost. The owner of this store is a liar and a thief. He was disrespectful, and had absolutely no regards for customer service.
Yet another Anonymous customer of the Console DR
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July 2009
Horrible This was my experience: Called and
Kyle Grant said he could fix my Ps3. I took It to his business address listed above which
turned out to be his house. He told me that it would be $75.00 to fix it and it would only take "a day or so". Four days later I called to check on the status of it because
I hadn't heard a single word from him. He told me after a long pause that he didnt know, he was about to go out to dinner and he'd call me back once he got home.
I never received a call back. Three more days went by, and I tried calling him back but he did not answer, and his voice mailbox was full. The next day I called and he answered and said he could "Guarantee" that he'd have it done the next day.
3 more days go by and no call. I called him from my number, no answer. Called from another number, and he answered.
He stated he didn't recall ever guaranteeing me anything.
He stated he was signing a lease for a office, and was too busy to give me the Ps3 today, but assured me it was done. He stated it was packed up and hed have to find it.
I didnt let him off the phone without trying to confirm a time to come get it. He ended up yelling and cursing at me and told me to come pick up my "%^&*ing box". Upon arrival to his house, the ps3 was on the floor completely taken apart with missing pieces. He shoved it into my hands and told me to get off his property. He then proceeded to call the police, stating I was trespassing. Meanwhile, another customer pulled up expecting their Xbox. They too had been told it was done. The customer came out of the house angry stating his was in pieces as well. Kyle Grant was rude, condescending, and confrontational. I'm left with a Ps3 in pieces with missing parts. I waited for the police to arrive and they stated I could only take it up in civil court. They wouldn't even let me file a police report. Watch out for this guy.
He states he's opening an office for this business off Powers Ave. Spend a little extra and send your console to Sony/Microsoft
Former Console DR customer - Jenn
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July 2009
Ripped me off too! This guy ripped me off as well.
She's right, watch out for this guy. Just send it to Microsoft.
From former Cosole dr customer - Adam
***Well that's all for now at least, we will be sure to keep this report updated if any new developments take place, including if the Console Doctor makes any attempts to right his wrongs.***
