Dealer Specialties
monroe, ohio
Internet Internet
United States of America
|
|
Dealer Specialties Al Hess Very unprofessional company, with a poor GM Internet
*Consumer Comment: BROCK O'BOMB-A POEM....
1Author
1Consumer
2Employee/Owner
Dealer Specialties is an automotive internet advertising company I have used off and on for a couple years, up until I found out what they are really up to. They charge you unnecessarily for data packages you don't agree to, including Black Book, and upgrades in your inventory packages. The company does this until you catch them, and then it's a 3 month battle to get a credit for the "upsell" you received which you did not ask for. I've left them once, then was assured it wouldn't happen again. I really liked my rep, so I went back, and then the same thing happened again. They have a really sleazy sales team now, with a guy "Sean" who likes to tell dealers about cheap packages and then the contracxt is really for a lot more.
After receiveng the last sales pitch, i signed up, got the same thing, and then was told someone named Al Hess, apprently the gm for the company, wouldn't rite a credit for the charges. I don't knowl. I left again, and I won't be back. Beware of dealer specailties! If you receive upcharges you didn't sign up for, call them, and cancel. If enough of us stay away from them they'll have to end their practices.
Click Here to read other Ripoff Reports on Dealer Specialties
REBUTTALS & REPLIES:
1Author
1Consumer
2Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Dealer Specialties - Monroe (United States of America)
SUBMITTED: Friday, January 08, 2010
POSTED: Wednesday, January 20, 2010
On behalf of Dealer Specialties, I’d truly like to apologize for the problems you describe. I’d be more than happy to address the specifics of your situation and work on a mutual resolution quickly. Dealer Specialties has been in business for 20 years and continues to focus on customers and providing customers with the products and services they request based their individual business needs. When a dealer signs up with Dealer Specialties for online product offerings, such as data services, or on-the-lot services such as data collection, photos, etc. the Dealer Specialties representative communicates the price and what the customer will receive in return for that price. Our internal practice of transparency is mirrored in our external communication and customer expectations. If a customer is unhappy with Dealer Specialties we encourage the communication so we can address the issue. I’d like to speak with you so we can resolve. Please call 800.438.2886 and ask for me, Al Hess. Thank you.
#2 Individual Responds
AUTHOR: Dealer Specialties - Monroe (United States of America)
SUBMITTED: Friday, January 08, 2010
POSTED: Wednesday, January 20, 2010
On behalf of Dealer Specialties, I’d like to apologize for the problems you describe and I’d be happy to address the specifics of your situation. My name is Steve Hannon and I run our billing department. Dealer Specialties has been in business for 20 years and our number one priority over these years has been complete customer satisfaction. We pride ourselves on serving customers with the products they need to run their business successfully and we have a transparent process of product ordering and cancellation. If any customer is unhappy with the Dealer Specialties products and services we encourage direct communication with our billing office so we can address those issues in a timely manner. I’d be happy to speak with you so we can resolve your issue to a successful end. Please call 800.438.2886, ext 2271. I would be happy to review your account with you. Thank you.
#3 Employee
AUTHOR: Dealer Specialties Marketing Depart - Monroe (USA)
SUBMITTED: Wednesday, January 20, 2010
POSTED: Wednesday, January 20, 2010
On behalf of Dealer Specialties, I’d like to apologize for the problems you describe and I’d be happy to address the specifics of your situation. My name is Steve and I run our billing department.
Dealer Specialties has been in business for 20 years and our number one priority over these years has been complete customer satisfaction. We pride ourselves on serving customers with the products they need to run their business successfully and we have a transparent process of product ordering and cancellation. If any customer is unhappy with the Dealer Specialties products and services we encourage direct communication with our billing office so we can address those issues in a timely manner.
I’d be happy to speak with you so we can resolve your issue to a successful end. Please call 800.438.2886, ext 2271. I would be happy to review your account with you. Thank you.
#4 Consumer Comment
AUTHOR: Karl - highlands ranch (U.S.A.)
SUBMITTED: Friday, January 22, 2010
POSTED: Friday, January 22, 2010
can be 'Googled'.
*Anyone can 'Google' this- BROCK O'BOMB-A POEM, and read it, correct?
Thank You.
